ASHLEY M SANCHEZ

5203 Camp Creek Road, Baytown, TX 77523  832-599-9453  ashley.sanchez205@gmail.com

C USTOMER S ERVICE P ROFESSIONAL

Experienced customer service professional with a passion for travel and helping others. Skillful multi-tasker, seasoned in the art
remaining poised under pressure. A proven leader, effective communicator and a team player accustomed to the requirements of a
physically demanding role. Dedicated to providing exceptional customer care.
SUMMARY OF QUALIFICATIONS
 Highly organized and detail oriented with finely tuned customer service, event organization, and people management skills.
Equipped with fundamental knowledge of journalism, graphic design, photography, and media production.
 Maintain high levels of efficiency within fast-paced, deadline-driven environments. Equally effective in both self-driven and
team settings with ability to supervise and train fellow staff members and collaborate on issues and resolve problems. Ready to
tackle multiple duties employing skills in teamwork and support coordination.
 Technically proficient in a variety of software suits including Adobe products (Photoshop, Illustrator, InDesign, Premiere,
Bridge, Dreamweaver, and Audition), Final Cut Pro, Stata, Canva, Hootsuite, and MS Office (Word, Excel, and PowerPoint).
AREAS OF EXPERTISE
 High-Level Customer Service  Positive Client Experience  Excellent Services Delivery
 Event Organization/Coordination  Clients’ Needs Analysis  Client Relationship Building
 Maximum Client Satisfaction  Handling & Resolving Client Issues  Interpersonal Communication

PROFESSIONAL EXPERIENCE
TEXAS ROADHOUSE | Baytown, TX Mar 2013 – Present
HOSTESS/SERVER/TRAINER
 Achieved a series of promotion based on exceptional performance and work ethics. Started as a Hostess and promoted to
Server in Aug 2013 and to Trainer in Jan 2018.
 Welcomed and greeted guests and escorted them to their seats, updated restaurant seating system, operated small board
at the host stand, took and completed orders, and served food and drinks in a prompt and courteous manner.
 Served as the face of the restaurant, interacted with guests, and delivered exceptional customer service.
 Functioned as a part of a team, coordinated with fellow hosts and servers and led the team of server's assistants, hosts,
managers, and kitchen staff effectively.
 Ensured positive guest experience by meeting their needs such as providing them with refills, more bread, and clearing
plates.
 Handled the overall process of guests’ complaints and ensured timely resolution of all their problems.
 Acted as a Trainer for new servers and prepared and reviewed training material and any previous information.
 Shadowed the trainees to monitor their performance and provided them with motivation and constructive feedback.

AMERICAN EAGLE OUTFITTERS | Lufkin, TX May 2016 – Mar 2017

SALES ASSOCIATE
 Leveraged strong expertise in restocking merchandise, cleaning dressing rooms, and working the cash and wrap station.
 Facilitated with new floor sets each month required lifting and setting heavy metal shelf pieces and climbing high ladders.
 Demonstrated exceptional communication and customer service skills while interacting and greeting customers.
 Analyzed customer needs, offering style advice and assisted them in selecting appropriate items according to their choices.
 Rendered exceptional skills in signing customers up for rewards and AEO Credit Cards on daily basis.

PROFESSIONAL EDUCATION & CREDENTIALS

Completed course work towards BA in Mass Communications, Stephen F. Austin State University, Nacogdoches, TX
Transferred from University of Mary Hardin-Baylor, Belton, TX to Stephen F. Austin State University in May 2015
Hootsuite Certified | TABC Certified