TYUS HAFIZ

949 Athens St, Altadena, California 91001| H: (626)797-0092 |C: (816)269-7585|

tyhafiz@gmail.com

CAREER FOCUS

Customer-focused Representative with a proven capacity to troubleshoot issues to

ensure customer satisfaction.
Customer Service Representative who maintains a high level of professionalism,
patience and efficiency to minimize customer dissatisfaction and increase
customer loyalty.

SUMMARY OF SKILLS
Courteous demeanor
Energetic work attitude
Store maintenance ability

Professional and mature

Dedicated team player
Schedule management

EDUCATION AND COURSEWORK

May 2014

High School Diploma

Rockhurst High School

Kansas City, Missouri

EXPERIENCE
Customer Service
Consistently received positive feedback from guests and
created repeat business by developing long-term
relationships with customers.

WORK HISTORY
01/2014 to 01/2014
06/2015 to 08/2015

Volunteer
Childrens Mercy Hospital
Sales Associate
Walmart - Raymore, MO

Kansas City, MO

EXTRA CURRICULAR ACTIVITIES

Over a hundred hours of community service.

Ran track for 3 years.

ADDITIONAL INFORMATION
Proficiency at Microsoft word, Excel, and PowerPoint.
Great with kids and excellent people skills.

EXPERIENCE
06/2015 to 08/2015 Walmart Raymore, Missouri
Educated customers on product and service offerings.
Handled products and equipment in accordance with
safety and sanitation guidelines.
Emphasized fast, friendly customer service.
Stocked, priced, front-faced and rotated merchandise.
Gave every customer immediate and undivided attention.
Maintained knowledge of current product locations.
Complied with health and sanitation practices and
procedures.

01/2014 to 01/2014 Childrens Mercy Hospital Kansas City, Missouri

Maintain a safe play environment.
Communicate with children's parents or guardians about
daily activities, behaviors, and related issues.
Sanitize toys and play equipment.
Assist Child Life Services Department to organize the
activity.
Show visitors around the hospital.

Assist in the Gift Shop with organizing items.