Paige Reisman

reismanpaige@gmail.com | 480.415.8173

Operations and Administrative Assistant

Dependable, hardworking and highly organized and efficient as well as supportive of peers and management.
Recently graduated with degree in business administration.
Enjoy and excel being on the front-line to assist customers in any way possible and ensuring timely and accurate completion
of administrative tasks. Calm/focused in busy, high-volume environment. Excellent problem-solving skills to avoid escalation.
Computer Skills: MS Office (Word, Excel, PowerPoint, Outlook)

Experience
SoulCycle, Cheery Creek, CO, Oct. 2018 – Present
FRONT DESK STAFF
 Complimented by manager for attention to detail and high level of efficiency in getting things done.
 Attentively serve ~300+ customers daily as part of 5-person team at busy new cycling-studio location, from check-in
to answering phones/emails, and processing payments/retail sales, and communicating promotions.
 Provide high level customer service/hospitality to ensure a positive experience; special emphasis on orienting new
members by providing tours, explaining courses, and responding to questions to increase their comfort level at studio.
 Complete administrative tasks, such as accurately entering account information in system and filing incident reports.
 Help build loyalty of existing customers, writing milestone cards to acknowledge their successes.
 Strictly adhere to company policies and educate customers, such as 24-hour cancellation requirement for refunds.
 Assist manager with studio tasks/projects as well as motivate and support instructors, including setting up bikes and
preparing microphones as well as communicating equipment issues.

CycleBar, Lone Tree, CO, Feb. 2018 – Oct. 2018

FRONT DESK RECEPTIONIST
 Acknowledged by owner for being a hard worker and trustworthy and assisting peers to support team environment.
 Greeted and built customer rapport/relationships, getting to know many by name while working the front desk.
 Ensured customer awareness of promotional packages and specials at this member-based studio as well as
responded to calls, completed sales transactions, took monthly payments, and resolved issues while following policies.
Prior experience during college:
HOSTESS/FOOD SERVICE, Steamworks Brewing Company, May 2016 – Dec. 2016
 Supported all restaurant operations and maintained quality customer service.
 Welcomed high volume of customers after advancing to hostess, calming “anxious” patrons on lengthy wait list to
avoid loss of business. Helped servers by assisting with large groups/parties and serving drinks to seated customers.

MEMBER, THE REAL FOOD CHALLENGE TEAM, Fort Lewis College: Environmental Center, Sept. 2014 – Apr. 2015
 Strong focus on improving quality of food at the college, creating spreadsheets of approved REAL food items (local,
ecologically sound, and humane) from distributor. Collaborated with head chef/operations to influence decisions.
 Coordinated monthly events and retreats attracting ~200 attendees from community and on campus, educating on
real food and distributing posters and flyers. Worked with other groups in environmental center to define events.

Education
Bachelor of Arts, Business Administration/Management Concentration, Fort Lewis College, Dec. 2017
 University Study Abroad Consortium, Universidad País Vasco Student, Bilbao, Spain, Jan. 2017 – May 2017
- Completed courses towards major, experienced Basque culture and visited 9 countries.
 Select courses: Operations Management, Organizational Behavior, Business Ethics, Strategic Management Capstone
Volunteerism: Soccer Coach, Int’l Volunteer Headquarters, Africa, 2016; coached children on technique and team work.