Lee Ann Callaghan

San Francisco, CA 94122

GENERAL MANAGER/EXECUTIVE DIRECTOR

Delivering Vision and Leadership for the Enterprise

PROFILE
Highly experienced General Manager with a record of developing and supporting successful projects and solutions incorporating a diverse range of applications, environments and technologies. Talented, results-driven and versatile leader, with a record of success in projects requiring an in-depth knowledge and solid experience working with complex cross-platforms, installation, implementation, integration, and administration in local and remote environments. Recognized as an excellent resource to improve organizational effectiveness and efficiency through a personal contribution to align business processes and infrastructure. Able to realize cost savings, accelerate performance, and create a competitive advantage for the organization through aligning business and technical expectations. Adept at quickly and successfully responding to ever changing environments and situations, able to achieve goals within critical project deadlines and leverage an eye for detail to ensure the quality and accuracy of projects. Able to work with, mentor, and manage cross-functional, multi-geographical teams. A builder of high performance business teams and a natural Team Leader and Mentor who thrives in environments requiring a high level strategist and a big picture thinker, capable of successfully working independently or as part of a team in high pressure, delivery oriented environments.

CORE COMPETENCIES
Operations Management Budget Oversight Non-Profit Banquet/Restaurant/Food Service Performance Optimization Process Improvement Training Teaching Mentoring Human Resources Communication Labor Law Compliance Team Leadership Team Development Vendor Management Client Relationship Management Revenue Enhancement Marketing/Promotions Scheduling Aloha Open Table Word Excel

EXPERIENCE Sodexo 2011 - Present

General Manager Directs all aspects of the Child Nutrition Department for the School District as well as responsible for catering to two additional vended school districts. Directs all contract management service operations at accounts. Plans and supervises special functions. Maintains cash control. Trains unit personnel. Creates menus in accordance with NSLP. Maintains customer satisfaction and good public relations. Manages and is accountable for the contract. Senior-most person assigned to account.

Vagaboom

San Francisco, CA

20062011

Office Manager Acting Secretary for Board of Directors, create and implement schedules, budgets and financial planning for 3 companies. Support all areas of office operations, including management of online and printed communications. Associate Teacher Co-create art class programs and projects, and teach students.

Lee Ann Callaghan

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The Kimpton Group San Francisco, CA 2002-2006 General Manager, Caf Pescatore 2003-2006 Spearheaded operations, including setting financial objectives, personnel management, customer service, and product quality. Managed 40-50 employees and staff. Developed annual budgets, controlled expenses, and created and implemented marketing plans. Increased restaurant performance against budget from $750,000 to $2,500,000. Raised secret-shopper audit results from 75% to 93%. Increased average customer spending by $1.50 per check, garnering substantial revenue increases. Assistant General Manager, Kuletos 2002-2003 Managed 150 staff of $9,000,000 restaurant. Trained and supervised management team. Instrumental in creation and implementation of all marketing plans. Organized and managed monthly Employee Action Committee meetings. Mastered point of sale (POS) system and assisted staff in resolving POS issues. Utilized staffing strategies and training to minimize customer wait time and improve overall customer experience.

The Presidio Caf

San Francisco, CA

2000-2002

Food & Beverage (F&B) Manager Led and coached staff of 50, including a banquet manager and supervisors. Monitored and controlled labor and food costs to support profitable operations, including negotiating vendor prices. Oversaw and directed banquet events with up to 150 guests, including setup, post-event billing, and gratuities allocation. Developed systems to provide structure for facility operations. Created resource book combining detailed employee information for manager use. Solve critical employee and operations issues in cooperation with golf course management.

Planet Hollywood

San Francisco, CA

1998-2000

Manager Oversaw 3 departments with responsibility for over $30,000 in cash daily. Managed staff and vendors. Maintained high quality, cost effective operations through management change. Promoted from bartender/trainer after 1 year.

Liz Claiborne

New York, NY

1988-1995

Senior Merchandiser/ Production Coordinator Planned and managed purchase of all goods and determination of seasonal fabric colors. Developed seasonal line plans and a fabric utilization reports. Determined cutting instructions for production factory. Communicated with designers, sales teams, production, and merchandising staff. Managed multi-million dollar bridge division. Spearheaded purchase of all goods. Planned and organized seasonal delivery of garments throughout the U.S. and Canada. Conducted status meetings, spearheaded shipping, and served as point of contact between designers and factory.

EDUCATION
Bachelor of Science, Fashion Merchandising with Business-Minor Equivalent Indiana University of Pennsylvania Indiana, PA

PROFESSIONAL RECOGNITION
2004 Kimpton Group National Continuous Improvement Award For Transforming an Under Performing Location into A Top Earning Restaurant