Erica Amaro

2334 Waverly, San Antonio, Tx, 78228 | 210-707-1080 | amaroe101010@gmail.com

Objective:
With more than five years of customer service experience and studies in Business Management, I
am ready to move forward, giving myself new opportunities, challenges, and responsibilities. I
want to continue to grow as an individual in the business world.

Summary of Qualifications:
 More than five years’ experience working with Academy as an Sales Associate, Team
Lead and Senior Team Lead
 Work very well as a leader
 A dedicated worker who thrives under stressful situations
 Bilingual: Spanish/English
 Experience with Excel, PowerPoint, word and Quickbooks.
Education:
Bachelor of Business Administration in Management (August 2016)
Texas State University – San Marcos, Tx

Experience:
Academy Sports and Outdoors – San Antonio, Tx, 05/12 to present.
 Hardlines Senior Team Lead, 05/2012 to present
o 20 direct reports
o Coordinate, plan and schedule training and ensure associates are completing
training modules in a timely manner
o Provide continual evaluation of processes and procedures. Suggests methods to
improve store operations, efficiency and service to both internal and external
customers. Partner with Manager on implementation strategy for improvements.
o Assist managers with daily planning of operational tasks assigned to the store to
include development, analysis and implementation of sales, staffing, training,
scheduling and associate appreciation programs.
o Actively participates in floor walks with Regional Vice President, District
Manager, Store Director and Manager.

Awards, Honors, Activities:

 Upward Bound Alumni