Nancy Villasenor

Objective
To obtain a challenging position, utilizing my abilities developed through my experience and
education; with the opportunity for professional growth based on my performance.

Qualifications

Fluent in speaking and writing Spanish and English

Resolved customer complaints on as-needed basis

Filing, editing, Microsoft Office(Excel. PowerPoint, Word, and Outlook)

Maintained excellent customer relations

Experienced with fax machine, copy machine, postage machine, scanner, and printer

Adaptive/transferable skills include reliability, ability to get along with colleagues, honesty
and productivity

Accustomed to handling sensitive, confidential records and information. Thrive in

deadline-driven environments

Ability to follow instructions well and make decisions with little or no supervision. Ability
to work in a fast paced atmosphere

Effective problem solver; prioritize and manage heavy work flow without supervision

Education
August 2011-Present
Richard Daley College
Chicago, IL
Child Development Preschool Education
50 credits, 29 in Child Development
Graduating December 2015

Relevant Experience
December 2007- November 2008
Archer Bank
Teller

Serve customer in the teller line taking deposits, withdraws and payment

Balance drawer and comply with monthly audits, office duties and assist supervisor

Promote bank products and services

February 2007-September 2007
Fifth Third Bank
Teller

Promote good customer relations by consistently providing premier customer satisfaction

with a friendly demeanor, can do attitude, and willingness to help

Had a developed rapport with the customer base, greeted by/use name, had knowledge
of account ownership

Acted with confidence by answering or finding the answers to customer questions and
found solutions to customer issues

Performed daily office responsibilities, working with the Customer Service Manager, to

maintain the efficient operation of the office

Consistently meet or exceed sales referrals as set by management

Serve customer in the teller line taking deposits, withdraws and payment

Balance drawer and comply with monthly audits, office duties and assist supervisor
Promote bank products and service
May 2006 - December 2006
Verizon Wireless
Bilingual Customer Service Representative

Receive as many as 60 inbound calls per day regarding billing inquiries, handset
troubleshooting and wireless service changes

Monitored weekly and graded according to quality, efficiency and accuracy

Promote products and services

May 2005 - April 2006
TCF Bank
Shift Supervisor

Opening and closing branch

Meeting daily and monthly goals for new accounts, completing monthly audits of cash
and other bank items

Managed as many as 6 tellers and also opened checking , savings and CD accounts

Ensure personnel promote and cross-sell TCF Bank products, programs and services

Maintain good customer relations by answering customers questions and concerns

Share overall responsibility for branch sales goals attainment with management team

Coach, train, provide work direction and communicate feedback to Sales

Associates/Tellers