Alysha Goddard

(905) 442-0044
alysha.goddard@gmail.com

June 4th, 2022

Hiring Manager
CBI Health Centre
Whitby, ON L1N 8W7

Attention Hiring Manager,

Re: Receptionist
My name is Alysha Goddard. Please accept this letter and resume as my application of
receptionist that you have available at your company. My background in Office Administration
and Customer Service would make me the perfect addition to your team. I am certain that I have
the necessary skills and experience needed for the Receptionist position in order to do the job
efficiently and to perform above expectations.

I am a graduate of the Office Administration program, and I am a current student in the Office
Administration- Health Services program graduating in April. I have extensive education and
experience with Microsoft Office applications such as Word, excel, Outlook, and PowerPoint. I
have effective problem solving and multi-tasking skills while maintaining front desk and
screening protocols during the Covid-19 pandemic. I am committed to providing a safe working
environment by taking all reasonable precautions and staying compliant with the public of health
guidelines by screening guests and visitors.

I am a dedicated administration professional with an expertise in office administration. I have

five years’ experience of office administration experience in a busy retirement setting as a
receptionist. I have expertise and knowledge providing administrative support such as
answering and directing calls for a multi-line phone system promptly and providing excellent
customer service to resident and visitors, answering emails in a professional manner, file
organization and updating various office documents such as emergency fan out lists, DNR lists,
staff seniority lists and maintaining petty cash system by handling payments and
reimbursements for staff and residents.

thank your time and consideration for the position of receptionist within your company. I look
forward to hearing from you regarding an interview. I can be reached by email
alysha.goddard@gmail.com or by phone at 905-442-0044.

Sincerely,

Alysha Goddard
Alysha Goddard
(905) 442-0044
alysha.goddard@gmail.com

EDUCATION
Office Administration- Health Services- Diploma, Durham College, 2023
 Honor roll student with a 4.0 GPA
 Programs: Office Professionalism, Document Production, Keyboarding

Office Administration Pathway Program-Certificate, Durham Continuing Education, 2016-

2017
 Courses: Computer Technology, Keyboarding, Document Production

SUMMARY OF QUALIFICATIONS
 Over 5 years of administration experience working in Retirement setting
 Keyboarding typing average of 50 N.W.P.M
 Proficient in using Microsoft Office Suite, Windows, and Google Docs to produce
professional documents
 Experience in using QuickBooks to perform a variety of financial actions, such as
tracking expenses, accepting payments and payroll
 Ability to work well independently and in a team by working with team members to solve
resident inquiries
 Proven ability to multi-task while maintaining front desk and screening desk

RELATED EXPERIENCE
Concierge: March 2018 to Present, Harmony Hill Retirement Community, Oshawa
 Maintained reception area by answering phone calls in a timely manner and providing
courteous customer service to residents and visitors
 Coordinated resident maintenance requests in timely manner
 Assisted office manager in the preparation of monthly invoices
 Implemented Covid-19 door screening protocols for incoming staff and visitors such as
monitoring rapid resting under the direction of public health and IPAC measures.
 Contribute to residents’ well-being by aiding PSW’s with monitoring residents’ health,
assisting with resident falls and emergencies.
 Maintained petty cash system by handling payments, and reimbursements for resident
meals and purchases and staff expenditures

Receptionist: May 2017 to July 2018, White Cliffe Retirement Home, Courtice
 Followed staffing protocols by following union guidelines and staff seniority lists in order
to fill shifts for all departments
 Promptly answered multi line phone system
 Resolved resident inquiries and complaints in a timely and courteous manner
  Implemented filling system for Office Manager and Executive Director to maintain
organization within the office

ADDITIONAL EXPERIENCE
Customer Service Representative: March 2011 to 2018, Winners/ TJX, Oshawa
 Provided customer service to customers by processing payments, issuing refunds and
credits in a timely and courteous manner
 Set up new merchandising product displays to increase sales
 Assisted and apart of joint Health & Safety committee

CERTIFICATION/ TRAINING
MOSS CERTIFICATION- POWERPOINT, 2022

MOSS CERTIFICATION- WORD, 2022

STANDARD CPR/ AED TRAINING LEVEL C- 02/26/2021