Brooke N.

Rose
5005 Campus Hill Dr. Apt F302 Okemos, MI 48864989-640-0225Brookenrose@gmail.com

SKILLS

Strong two-year background in management victoriously helping businesses achieve sales goals
Youthful, yet mature and willing to learn and grow; passionate about utilizing my skills in a
challenging position
Driven, organized and hardworking- attending school full time while working
Extraordinary leadership, planning and communication abilities. Truly dependable, with excellent
people skills.
Willing to adapt to new environments and take on new projects
Ability to operate office equipment; telephones, copiers, scanners, fax machines, MS office
applications, outlook, and Internet applications

EXPERIENCE
Full Spectrum Family Medicine, East Lansing, MI
ReceptionistOctober 2015- Present
Maintains patient accounts by obtaining, recording, and updating personal and financial
information
Protects patients' rights by maintaining confidentiality of personal and financial information
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone
Optimizes patients' satisfaction, provider time by scheduling appointments in person or by
telephone.
Ensures availability of treatment information by filing and retrieving patient records

Comerica Bank, Lansing, MI

Customer Service Representative
November 2014- October 2015

Handle customers deposits, withdraws, money orders and credit card advances
Provide customer service in person, by telephone and by email
Cross-Sell bank products and services
Transfer funds, and accept loan payments
Assist management with office duties

Charlotte Russe, Okemos, MI

Supervisor..March 2014- November 2014

Worked with the members of the management team in completing all operational tasks
Incorporate a strong ability for problem-solving and customer service skills on a daily basis
Process paperwork, answer telephones, and read emails daily
Partnered with management team to ensure daily/weekly/monthly tasks are being met
Delegate tasks and take leadership on the sales floor

EDUCATION

Ferris State University- Lansing, MI

Bachelors Business Administration, 2011- Present
Associates in Business Administration and General Associates (Lansing Community College)
Expected Graduation date, May 2016
Deans list- Spring 2012,Fall 2013, Spring 2013
Presidents list- Fall 2012, Spring 2015, Summer 2015

REFERENCES
References available upon request