PAULA DONOVAN

Niagara Falls, ON C: 289-228-9595 napdonovan@gmail.com

WORK HISTORY
Division Services Office Co-op Student, 01/2017 to Current
Ministry of Transportation: Provincial Highways Management St. Catharines
Planned and coordinated logistics and materials for committee meetings.
Meeting minutes for four training committees.
Updated and managed work plan for training committees.
Coordinated travel arrangements, including booking hotel and transportation.
Answered and managed incoming and outgoing calls while recording accurate messages.
Updated and maintained SharePoint intranet documents and files for Provincial Highways
Management University.
Created and maintained Excel workbooks on shared drive
Tracked and maintained confidential exam results
Created report on Change Management Implementation
Formatted text and graphics for PowerPoint presentations to be used as training material for the
Provincial Highways Management University.
Currently working through IFIS training
Administrative Assistant, 09/2016 to 12/2016
Niagara College Foundation Welland
Planned and coordinated logistics and materials for board meetings, committee meetings and staff
events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all
executive-level meetings.
Entered numerical data into databases in a timely and accurate manner.
Worked with Raiser's Edge Database, updating client profiles.
Maintained confidentiality with highly sensitive financial information
Family Health Co-op Student, 05/2016 to 08/2016
Niagara Region Public Health 1815 Sir Issac Brock way
Planned and coordinated logistics and materials for program meetings.
Trained on Regional Headquarters switchboard and managed incoming and outgoing calls.
Opened and properly distributed incoming mail.
Assisted with projects between multiple programs, including Dental, HBHC, Child Health, Repro,
ICDS, and School Health Elementary/Secondary.
Assisted with team building initiatives and overall support for maintenance of organizational culture
and employee morale.
Compiled and cataloged resources for the Family Health program.
Formatted materials for print.
Trained on 'Accessibility Ontario' document updating standards.
Maintained appropriate filing of documentation.
Adhered to all related company policies and government regulations.
Upheld confidentiality of all information.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Maintained physical and computer-based filing systems.

Education Coordinator, 09/2004 to 06/2006

Oxford Learning Centre Edmonton
Attended monthly staff training sessions.
Maintained a consistent level of communication with families in regards to program updates, staffing
changes, and progress of their children.
Consistently received positive teacher evaluations from students.
Oversaw inventory and office supply purchases.
Answered and managed incoming and outgoing calls while recording accurate messages.
Screened applicant resumes and coordinated both phone and in-person interviews.
Created a work schedule for up to six staff members, including full and part time.
Performed a variety of client-centered activities such as greeted clients and provided accurate and
comprehensive information about the programs and services Oxford learning offered.
Examined, categorized and sorted incoming documents.
Responded to internal and external requests for information.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Followed-up with staff and customers regarding missing or needed information.
 EDUCATION
Office Administration Executive: Current
Niagara College - Niagara-on-the-Lake, ON

SUMMARY
I am an Administrative Assistant who goes above and beyond basic administrative tasks and takes on
multiple projects at once. Excellent work ethic, highly organized and detail-oriented, I am confident
supplying thorough, administrative support to multiple departments. As an assistant with high experience
in a wide variety of office work, I have proven to be reliable and methodical with exceptional ability to
manage both staff and office issues by exercising tact and good sense.