TENISHA C HOLLOWAY

tenscampbell@gmail.com

OBJECTIVE
To be able to excel and make a difference in distance learning field.. I plan to expertly
deliver and develop online instruction for learners of multicultural, multigenerational and
various education levels. Mastering adult education comes first for my job all the way down
to the younger age groups.

PROFILE
Possesses strong experience in creating designs, layouts, and creating a variation of
consumer and business materials. Adheres to procedural requirements for online and print
materials for internal and external audiences. Familiar with 508 principles and graphics
editing. Attributes include being detail-oriented, highly organized, and a team player.
Advanced computer skills: Microsoft Office programs (Word, Excel, PowerPoint, Visio,
Access, Outlook), Adobe Creative Suite (Illustrator and Photoshop), along with a variety of
design and illustration software applications.

Personal Career Path Statement:

To take on new projects and contribute in creative ways that aligns with the client’s goals.
Designing, developing and being able to deliver online training and solutions are my goals.
I currently possess some technical skills but would like to increase them through learning
more functions related to e-learning such as instructional design processes and models.

EXPERIENCE
Education Specialist 8/2019-
Present
Food and Drug Administration, Silver Spring, MD
Facilitates training, meetings and courses on technical training team. Provides guidance to
support staff with Learning Management System (LMS). Operates podium projectors and
assists with set up for synchronous and asynchronous course delivery. Develops
instructional design components such as course content and learning aids for scientific and
medical subjects matter experts.

Program Assistant 10/2016-

8/2019
Department of Labor, Washington, DC
Provided guidance to support staff on drafting correspondence for internal and external
distribution. Updated standard operating procedures for staff transitioning into processing
correspondence roles. Developed instructional design components such as course content
and learning aids for correspondence training. Hosted training sessions for correspondence
liaisons through synchronous and asynchronous delivery. Assisted with drafting grant
letters for various funding opportunity inquiries from congressional and government
officials.

Management Staff Assistant 2/2015-

10/2016
Department of Labor, Washington, DC
Collated information for bi-weekly reports and ad-hoc assignments. Handled logistical
arrangements for internal and external meetings. Created infographics and PowerPoint
sides for processing folders. Ran independent tracking programs to help staff informed of
upcoming due dates for division projects. Coordinated with management to train team
members on the use of correspondence tracking system through formal and informal
delivery methods. Assisted with the on-boarding process for new hires including submitting
requests for badges, computer equipment, and phone access. Updated staff on process
changes and assists with office moves as necessary.

Labor Management Assistant 1/2012-

2/2015
Department of Labor, Washington, DC
Prepared incoming grant requests for project representative review. Managed the
production and dissemination of final official documents. Contributed to the development
and implementation of the agency’s digital strategy. Uploaded documentation of
department certifications into online tracking system. Provided investigative support labor
investigators. Prepared disclosures, advisory letters, and delinquency program
correspondence and notices. Worked with the investigative staff on assigned cases to
update contacts. Prepared case folders for investigators and annotated closed cases.

Administrative Support Specialist 11/2010-

1/2012
Small Business Administration, Herndon, VA
Maintained the records file room in conjunction with the human resources through
servicing disaster essential personnel. Provided administrative to expedite requests for
access and the creation of personnel files. Produced daily and weekly reports utilizing
Microsoft Excel to share with management for review. Worked under tight deadlines to
verify data and deliver employee files for research. Designed and created manual for
implementation of new records application. Trained staff on record request processes.
Created and distributed file room procedures manual to improve efficiency and adequacy
of locating and returning personnel records.

Administrative Assistant III 8/2009-

11/2010
Fannie Mae, Washington DC
Coordinated and facilitated the processing of reports for management. Provided
administrative and database management support for senior management. Assisted in the
creation of online and print materials for office and procedural updates. Reviewed and
prepared documents for conferences and seminars. Utilized printers to prepare campaign
print-ready designs. Worked collaboratively with project managers and support staff on
pamphlets for review and proofing.

EDUCATION
Johnson C. Smith University
B.A. in Communication Arts, minors in Journalism & Graphic Design
Charlotte, NC

University of Maryland University College

In progress of obtaining – MDE in Distance Education and eLearning with minor in Policy
Management
Adelphi, MD
SKILLS AND COURSES
Understanding Cultural Differences in Communication - 2007
Utilizing SharePoint: Administrator Access and Functions - 2008
Effective Communication in the Workplace - 2008
Acting as a Delegate - 2009
SkillPath Administrative Assistant Conference - 2010
Effective Intercultural Relationships - 2011
Business Writing: Editing and Proofreading - 2011
Overview to Effective Business Communication - 2011
Overview of Logistics Management - 2011
Writing for Technical Professionals: Effective Writing Techniques - 2011
Web Design: Creating Web Pages - 2011
Introduction to PHP and MySQL - 2012
Intro to Perl Programming - 2012
Intro to Flash CS4 - 2012
Adobe Photoshop CS5 – 2012
Foundations of Distance Education & E-learning - 2016
Technology in Distance Education & E-learning - 2016
Learner Support in Distance Education and Training - 2016
Teaching and Learning in Online Distance Education - 2017
Costs and Economics of Distance Education & E-learning - 2017
Global Strategies, Perspectives, and Practices for Open and Distance Education - 2017

REFERENCES
Available upon request