MELISSA HALL

558 Normandy Street, Oshawa, ON L1H 5X3 (905)441.3478 melissamacdonaldhall@gmail.com

OBJECTIVE
Thorough and thoughtful individual seeking an Administrative Clerk position at the Registration Office of
Scarborough Health Network using my effective clerical and customer service skills, and a detail-oriented
approach to increase productivity.

SUMMARY OF QUALIFICATIONS
 Proven ability to type 65 wpm
 Working knowledge of French
 Intermediate knowledge of Microsoft Word, Microsoft Excel
 Well-developed interpersonal skills
 Familiar with managing large filing systems
 Excellent customer service skills

EDUCATION
Office Administration Health Services Diploma Current
Durham College, Whitby ON

 Topics studied include: Microsoft Word, Excel, PowerPoint, Financial Administration, and
Communication
 Cumulative GPA 4.5/5.0; awarded Honour Roll two consecutive semesters

French Immersion Diploma – with Honours 2000

Charlottetown Rural High School, Charlottetown PE

PROFESSIONAL EXPERIENCE
Server 2013 – 2016
Denny’s, Whitby ON

 Provided excellent customer service through using clear communication skills and anticipating
customer needs
 Grew a dedicated customer pool and increased store sales during shifts worked
 Worked in 2-3-person sections, while being responsible for up to 50 people during peak periods
 Delegated responsibilities and assisted in the operations of all departments while working in a
supervisory capacity
 MELISSA HALL

558 Normandy Street, Oshawa, ON L1H 5X3 (905)441.3478 melissamacdonaldhall@gmail.com

Office Administrator/Project Manager Assistant 2006-2010

FirstOnSite Restoration, Charlottetown PE

 Co-ordinated daily with project managers, insurance adjusters, vendors, subcontractors, and clients
to answer questions, order supplies, and invoice, etc.
 Worked under pressure with minimal supervision, as demonstrated during a large software transfer
gone askew, and hundreds of files were manually entered within a tight deadline
 Obtained and filed confidential and legal documents when requested by executives
 Organized and maintained a new electronic filing system for hundreds of files
 Accepted and deposited both insurance and private funds weekly
 Uploaded and organized photos, sketches, and estimates for all new files, after having accurately
entered all information to create the new file
 Responsible for maintaining the flooring department while ordering and completing all sales within

Payroll Clerk/Human Resources Assistant 2001-2005

Zellers, Oshawa ON

 Maintained an accurate filing system for up to 200 employees

 Submitted weekly payroll logs to head office in a timely manner
 Entered weekly schedules in accordance with weekly budgets
 Precisely maintained the employee benefit program for full-time associates
 Assisted with performing candidate interviews, and performing orientation for new associates
 Created confidential documents for meetings and employee reviews
 Assisted other departments; such as loss prevention, cash supervision, and cashier