JOSHUA DANKWA OSEI

10 Jones Street Tel: 347-589-9279

Worcester, MA 01604. Email: osei.joshua@gmail.com
Professional Summary
Over four years of experience in health service and industrial sector. Support functions in fast-
paced, high volume environments. Excellent communication and interpersonal skills; builds
rapport and relationships with senior management, peers, and clients.
Relevant Professional Experience
Customer Service
Held full accountability scheduling and training administrative and customer service
teams, ensuring optimal coverage and support of client needs.
Investigated and resolved wide-array of customer complaints and inquires, ensuring
highest level of satisfaction.
Established rapport with the client to inquire what they have for the organization.

Administrative Leadership
Experience working in a fast paced environment with proven leadership skills.
Detail oriented with excellent organizational skills.
Work effectively in collaboration with employees and also self- motivated.



Operations and Sales Support
Worked hand in hand with departments to create and maintain marketing materials for
sales presentations.
Conducted market research to identify new business opportunities and engage in sales
process in target areas.
Cultivated strong relationships with clients such as hospitals, doctors, therapists, office
managers, business partners etc.
Administered and updated Excel spreadsheets to track/analyze client base, sales, potential
clients, and lead sourcing.
Work History
From June 2010 to November 2012
Lebanese Home Care Clinic
169 East 345
Bronx, New York
Job title: Customer Service

Duties: Patients assistance and customer services

Doctor: Dr. Rich 5082326111

From May 2009 to May 2010
Astra Zeneca Pharmaceutical LLP.
50 Otis Street, Westborough MA, 01581
Job Title: Production Operator
Responsibilities:
Work on the packaging lines, palletizing, making sure labels are placed in right area and
batch numbers are correct on box case
Operate packaging machines.
Labeling and asembling
Clean filling equipment after filling and set machine up for next fill.
Supervisor: Emmanuel Kuffour 1-508-410-1159

Educational level
Bachelor of Education in Accounting and Secretarial
(University of Education Winneba-Ghana)