Veronica Torres

8278 Valle Placido DR.

El Paso, TX 79907
(915) 346-6916
vernetrico@yahoo.com
vtorres@umcelpaso.org

Objective
To excel professionally in a dynamic organization in an interesting and
challenging capacity, contributing my exemplary skills, while learning new
processes to further my contributions in a team-oriented environment.

Qualifications
I have leadership abilities with extreme motivation for mastering any task,
effective communication and organizational skills for coordinating daily business
functions in an efficient manner. I have excellent people skills, ability to relate to
people, and to produce positive/productive results. Office experience includes:
Excel and Microsoft Word programs (Excel, Word, Power Point, Database and
others), Invision, OAS Gold, Trace Voice, Traker, TMHP, TransUnion, Cerner,
Availity and Core, multi-telephone line systems, 10 key, fax machine, computer,
copy machine, typing and cashier/ registry operation.
Education
Bowie High School El Paso, TX

DIPLOMA

El Paso Community College

General Studies

Columbus Community College

General Studies

Park University

Currently Pursuing Bachelors in

Healthcare Management

Goal
My goal is to continue my education and complete a degree in Healthcare
Management.
Professional Experience

April 2012- Present

University Medical Center of El Paso
4815 Alameda Avenue
El Paso, TX 79905
Data Quality Coordinator:
I review reports, demographic and financial
information to ensure that patient accounts are complete, accurate, and billable
in accordance with applicable insurance payer requirements and/ or federal,
state and local government program regulations. I maintain an audit process for
type of error, per associate, and service. I coordinate the correction / updates to
accounts prior to billing. I keep open communication with respective Patient
Financial Services unit(s) and Management on all audit findings. I maintain
reports, spreadsheets and graphs to show the department performance and
improvement process opportunities.

June 2008- April 2012

University Medical Center of El Paso
4815 Alameda Avenue
El Paso, TX 79905
Patient Financial Services/ Customer Service Representative: Under the
direction of the Customer Service Supervisor I was responsible for handling
patient calls, and responding to patient inquiries and correspondence. I
processed applications for the Hospital District Indigent/Charity Care Plan and
offered our new Self Pay Pricing Program to patients who do not qualify for our
charity programs. I have knowledge of computer software programs and use of
basic office equipment that is required. I am able to deal tactfully with personnel,
patients, visitors and the general public. I also have good analytical and problemsolving skills, knowledge of commercial and managed care payers and
terminology.

May 2005- April 2008

Good Neighbor Community Health Center
2282 E 32nd Avenue, Columbus, NE 68601
(402) 562-7500
Clerk Supervisor: Served customers by completing Patient Registration by
providing information regarding registration and eligibility process; receiving,
verifying and entering data. I served visitors by greeting, welcoming and directing
them. Notified personnel of visitors arrival or incoming phone calls while
maintaining security and telecommunications system. Performed and supervised
routine office tasks according to procedures.

November 2001- April 2005

Beverly Healthcare (now Golden Living Center)
2855 40th Street, Columbus, NE 68601
(402) 564- 8014
Certified Medication Aide (CMA) Alzheimers Unit: Performed basic nursing
care under the direction of a licensed nurse, while meeting and exceeding
service standards. I assisted residents with personal, nutritional and restorative
care. I encouraged resident independence and optimal level of functioning. I
responded to resident and/or family requests or concerns in a positive and
respectful manner.

September 1999- October 2001

Flexcon
2021 23rd Street, Columbus, NE 68601
(402) 562-6131
Packer: Mark and label containers, created container tags. Measured, weighted
and counted product and materials. Examined and inspected containers,
materials, and products in order to ensure that packing specifications were met.
Recorded product, packing and order information on specified forms and records.

June 1997- August 1999

Excel (now Cargill)
Highway 30, Schuyler, NE 68661
Quality Control Inspector: Assured that all products produced and processed
during the production shift are performed in the highest quality and sanitary
manner in accordance with company and government policies and procedures.
Monitored all quality services procedures to access production process
capabilities and deficiencies and took corrective action when necessary. I
monitored packing and packaging processes to insure specification compliance.
Professional Memberships
Member of the Safety Committee at East Central Community Health Center
Member of the FEMA Respond Team at East Central Community Health Center
Participated in the Customer Service Team at University Medical Center of El
Paso
Languages
Fluent in English and Spanish
References Upon Request