Cindy Hodgins

Tel: 250-701-9987 Cell: 250-709-9414 pchodgins@shaw.ca

July 30, 2013 Dear Hiring Manager As a professional, focused, responsible, team-oriented individual with a solid employment history and recent training, I can deliver excellence in front-line administration as a Medical Office Assistant. Having recently completed the Medical Office Administration program, I have added specialized skills to my 22 years in administration and hospitality with the Canadian Forces in Esquimalt. During my tenure in the military, I was formally recognized with the Canadian Decoration for consistent exemplary conduct and respectful attitude. I am now seeking a career in a clinical setting. In brief, I offer: Experience and proficiency with front-line reception, office organization, MS Office/computer software, record keeping, and data entry; An exceptional record of attendance, reliability, and punctuality; A calm and mature manner under pressure; Dedicated and diligent work ethic; Positive attitude and eagerness to continue learning; Devotion to completing tasks correctly the first time; Self-motivation and a proven ability to collaborate well within a team; and Diplomacy, sensitivity, and compassion in serving others. In addition to my MOA training, I held a summer job as an Office Assistant for an Obstetrician, before I took my job in the military. I enjoyed the technical side of working in a clinical setting, as well as the interaction with people. I am able to promote a safe, pleasant, and harmonious environment for staff and patients. My resume is attached with further information. Should you anticipate any vacancies in the near future, I would welcome a call. It would be an honor to meet with you to discuss your office needs. Sincerely, Cindy Hodgins

Cindy Hodgins
Tel: 250-701-9987 Cell: 250-709-9414 pchodgins@shaw.ca

PROFILE Administrative professional with solid experience in administration and client service, supported by recent medical office training. Creative problem-solver with a can do attitude, known for attention to detail and commitment to excellence. Punctual and reliable team member with an outstanding attendance record. EDUCATION Keyboarding Enhancement, Academy of Learning, Victoria, BC Medical Office Assistant Diploma, Sprott-Shaw Community College, Victoria, BC Ongoing professional upgrading and skills development, Canadian Forces, Victoria, BC Accounting programs First Aid Bookkeeping Customer service Graduated Grade 12, Acton High School, Acton, ON HIGHLIGHTS OF KNOWLEDGE & SKILLS Interpersonal Delivering a positive experience as first point of contact for the public, with a welcoming, professional, and helpful manner Efficiently and professionally processed 80+ calls per day on multi-line telephones Communicating confidently and effectively with the public, colleagues, and supervisors Preventing/resolving conflict with tactful management of concerns and sensitive issues Demonstrating flexibility and enthusiasm for new challenges and team contributions Training and developing new staff Taking initiative and self-directing to accomplish work goals Office Procedures & Administration Reception, appointment scheduling, data entry, record keeping, bookkeeping Proficient with PC and Mac systems, MS Office, file/ records management; continually learning new technologies Office procedures (patient scheduling, forms, charts, sterilization techniques) Staff training (F-MAS Accounting programs and Bookkeeping program) Medical Essentials (anatomy, physiology, Standard Medical Abbreviations) MSP Billing (PS Regent Smart Series) Transcription; creating/formatting documents Jan 2013 - present 2012 1989 to 2012

1988

PROFESSIONAL EXPERIENCE Canadian Armed Forces 1988 to 2012 Canadian Forces Steward 862, Cook 861 Responsibilities: Administration, Hospitality, Financial Clerk, Data Entry Organized, recorded, and summarized numerical and financial data Developed policies and programs; prepared training manuals, information packages and correspondence Handled scheduling and bookings; coordinated hiring events Processed financial transactions: cash, cheques, credit and debit cards Implemented Standard Operating Procedures for booking program Managed a small staff; conducted training and follow-up