SASHELL GREEN

1107 Redwood Meadow, Fresno TX 77545

Cell: 832-718-3266 - sashellgreen@yahoo.com

Professional Summary
As a potential member of your team, I bring experience in customer and support services including daily operational and
administrative functions. I also look forward to building a strong career within your organization that will build upon and
compliment my already accumulated skills. I will provide your organization extraordinary people skills that are imperative
in customer care. Motivated customer service specialist with over 5 years customer service experience in a fast-paced,
team-based environment.

Skills
administrative, Schedule appointments, billing, clerical, communication skills, contracts, copying, Creative problem
solver, Credit, clientele, client relations, excellent customer service, data entry, filing, Internet
Explorer, Notes, Excel, Outlook, PowerPoint, MS Windows, Processing Payments, Express, Quick learner, take
messages, phone, Trainer, Trouble shoot, typing

Experience
Customer Service Scheduler
Group One Automotive- Houston, Tx
June 2016 Current

Confirm customers information

Schedule customer for service
Process Cancellation Request
Reschedule
Outlook
Schedule 45-60 customer per day

Customer Service Rep

Cigna Health Spring - Houston, TX
October 2015 to February 2016

Verify HIPPA
80+ calls a day
Medicare verification
Notation on every acct
provided prescription dosage etc
outgoing calls
verify Medicaid eligibility
assist member with Benefit information

Customer Service Rep Tier II

StarTexPower Constellation - Houston, TX
January 2014 to August 2015
Answer multiple incoming telephone lines and take messages.
Maintain confidential and security of company information.
Perform clerical duties, typing, and copying.
Verify customer account Schedule appointments Processing credit card information Notating all accounts
Making outbound calls Processing Payments.
Answered an average of 25-70 calls per day by addressing customer inquiries, solving problems and providing
New product information.
Provided an elevated customer experience to generate a loyal clientele.
Set up and explained new membership contracts

Education
High School Diploma: Marquee Learning Center
Lone Star Community College: Still attending