Kiranmayee Kavuri

Email: avikakiran109@gmail.com | Mob: 8886819018

Order to Cash - Accounts Receivable - Management Trainee

Summary

“Reliable, Inquisitive, Proactive and Goal- Oriented” 9.5 years of experience with far research learning of Financial
module having knowledge of OTC Billing and Dispute Management and in ADP Payroll Health care &
Insurance/Carriers

Professional Experience -2

Management Trainee (Billing & Disputes Management, AR), Genpact Private Ltd Sep 28th 2018 - Present

 Auditing 150 samples per day for all regions for UK for billing & disputes .
 Extracting the callout details from SAP (callouts and repairs)
 Check for the type of contracts already setup for the respective callout
 Validate the callouts as per the agreed contracts with the customers
 Invoice the callout in case it does not get covered in the contract
 Addressing customer dispute related to invoice processing and work towards providing the faster
 resolution
 Processing credit and re-bill in case of customer disputes, with proper approvals from the respective ASM
 and Operations manager
 Prepare and present analytical reports.
 Provide support to internal team, ensuring all SLA met.
 Extracting the reports for the repairs (small repairs and maintenance) carried out and completed on the previous
day & also Validate the repairs and invoice & Attending weekly calls with ASM (Area Service manager) to clear the
open items for both the call outs

( Collections)

 On a daily basis working on 10 to 15 outbound calls and emails.

 Extensive pre call research and post call documentation.
 Researching and resolving payment discrepancies;
 Following up for the misapplied cash with customer so that payment can be apply corrected as remittance advise
and ensured that all the cash received should be apply on time.
 Monitoring the company reason for cash flow issue and highlighting to business unit for vital actions
 Communicating with internal customers like sales and customer service team.

(Reporting, Training s & Client calls)

 Handling all the Client calls related to process to close the pending volume and dues from front line
 Preparing accuracy and timelines Power point presentation to present in the Biweekly fortnight & Governance
calls
 Managing 5 member of the team with good process domain and professionalism
 Publishing all activity reports to the client with all the open items and closed on daily basis
 Training all the new hires on order to cash Domain & handling there access related queries
 Handling Complete process SOP’S (New creations, updating the process updates time to time)
Professional Experience -1

Senior Process Associate -ADP Private Ltd July 23rd 2011 to 28th Sep 2018

Benefit Administration (Health care)

Acting as an interface between the Client and the carriers (providers) for the benefit plans and maintaining the basic
employee data (HRB) with the benefit plans for the Human Resource Connections (HRC).Client engagements are technical in
nature and typically involve data gathering from various sources, data editing, verification and logical database creation to
see the data flow is accurate and the deductions are sent as per the Employee enrollment according to the US benefit Plans.

• Implementing the payroll files and Carrier files like ADP FSA,ADP COBRA, VSP,Aetna, Cigna and other carrier files in
WFN product(Tool).
• Analyzing the requirement and maintenance of the data in the EC tools (Web based application) through coding
done by the Technical members in US and finding out whether the data is flowing as per the requirement.
• Data analysis for active and retirees. Process basically includes checking for Data consistency, updating certain
employee fields to reflect current year’s details and to send data accurately to the carrier and also Benefit plan
administration for Defined Benefit Plans as per the open enrollment from the providers.
• Ensuring that the Service Delivery terms are met with quick Turnaround Time & Accuracy to the DCS Project
Managers for parallel testing and/or live processing.
• Help the new associates to get accustomed to the process and adhere to the standards.
• Provide regular updates to the team with new learning / procedures.
• Working on power point and excel presentations and played a major role to develop Strategic plan for next 5 years.
• Preparing presentations on a monthly basis to Senior Leadership Team explaining drivers causing variance for
Month over Month (MOM) Forecast, Actual vs Budget.

Skill Highlights & Strength

 Strong interpersonal skills, including written and oral communication skills.

 Ability to learn new concept quickly and meet deadline requirements in a fast-paced dynamic environment.
 Working knowledge of MS Office and Work from home tools.
 Ability to analyse information and make critical decisions based on limited information.
 Display strong leadership skills & Good communication skills and Inter-Personal abilities
 A quick learner and Good Analytical Skills
 Ability to work efficiently in both independent and team work environment

Academic Qualifications

BOARD / DURATION
COURSE COLLEGE / INSTITUTION PERCENTAGE
UNIVERSITY OF COURSE
Osmania
M.B.A.(Finance) St. Francis college(OU) 2013 80%
University, TS
Osmania St.Pious degree college For
B.com 2011 74%
University, TS Women(OU)
Board of
M.E.C Sri Chaitanya college(OU) 2008 72%
Intermediate, TS
Board of
S.S.C. Secondary Vedic Vidyalayam high school 2006 70%
Education, TS
Technical Skills

 MS Office (Advance Excel, Power point & word)

 SAP - FI Module order to cash
 Work force now Application

Achievements & Volunteer Experience

 Recognized as Star Performer for my outstanding contribution made to the Organization. (Jan-21)
 Best Team Award in Genpact 2019.
 10Times Bronze Award for performance Excellence& Received 21k cheer pointfrom client for Closing
pending dues with 100 % Accuracy
 Received many appreciation from SR.Managers and from Front line
 Received 35k cheer point from client for reducing pending jobs and meeting sla's with 100% accuracy Top
performer24months in billing

Personal Details

Name : Kiranmayee Kavuri

Date of Birth : 09-12-1990
Gender : Female
Marital Status : Married
Nationality :Indian
Language Known :English, Hindi and Telugu.
Address :65 TPS Colony Rampally, Keesar 501301

Declaration

I here by declare that the above given information are true to the best of my knowledge and if given opportunity, I
will be loyal to your esteemed organization.

Date:
Place: Hyderabad (Kiranmayee kavuri )