RESUME

B.PARVATHI,
No: 37/1, Canal Bank Road,
Saradhapuram, Mylapore,
Chennai – 600 004.
Tamilnadu, India.
E-mail:parvathibalasubramaniam@gmail.com
Mobile No: (+91) 99626 35007

CAREER OBJECTIVE

To transform the organizational vision into reality by learning new skills and applying new ideas in my field of work
and endeavor to achieve both organization as well as myself.

NAME OF THE NAME OF THE INSTITUTION YEAR OF GRADE

COURSE PASSING (%)
10TH 2007 April 53%
LADY SIVASWAMY AYYAR GIRLS HIGHER
SECONDARY SCHOOL, MYLAPORE,
CHENNAI-600004

12TH 2009 April 73%

LADY SIVASWAMY AYYAR GIRLS HIGHER
SECONDARY SCHOOL, MYLAPORE,
CHENNAI-600004

B.COM (CS) 2009-2012 59%

GURU NANAK COLLEGE (Madras University)
VELACHERY.

COMPUTER SKILLS

• Computer Basics
• Tally
• MS Office
WORK EXPERIENCE

Company Name: TATA CONSULTANCY SERVICES (TCS) From Oct 2013 to Nov 2017

Designation: Senior Associate (Quality Control Team & Re-presentment team)

Nature of Job: Chargeback (CITI Bank APAC region Issuer)

Application Used:ADS (Advanced Dispute System), Visa Online, Mastercom Connect

AMEX online.

BAU – Business as Usual

1. Action Plan
2. Verifying Customer is supporting documents.
3. Valid documents upload to Visa/Master/Amex.
4. Chargeback Quality Control.
5. Prepare and Circulate SOD MIS.
6. Prepare and Circulate Error Tracker on EOD.
7. Re-presentment Action. (Pre-Arbitration, Second Chargeback, Pre-compliance)
8. Verifying acquirer’s document.
9. Verification Letters (VL) issued to customers.
10. Valid Charge Letter issued to customers.
11. VL follow up & Actions based on customer’s response.
12. Re-presentment chargeback Master document upload.
13. Mail follow-ups with client.
14. Handled escalations and provide resolution.
15. Arbitration & Compliance filling.
16. Action Incoming Pre-arbitration, Arbitration, Pre-compliance, Compliance. (Visa, Master, Amex)
17. Monthly con-call with client.
18. GL (General Ledger) Owner.
19. Prepare Transfer Tickets for Knock off entries.
20. Maintain GL and update comments regarding items held.

Nominated and received Best Performer award in identifying errors.

Handled high volumes in Shrinkage.
Appreciation mails received from TL, Managers as well from Clients.
Budding new associates with the process and day-to-day work.
Everyday conducting the reason code trainings with all the team members and Addressing the repeated errors to
Team to avoid re-work and risk involvement.
Supporting other team members come up with doubts.
Handling team off paper in case of TL absence
Involved in Business Continuity Plan at the time of CM death, Chennai Flood.
COB (Continuity of Business) Testing.
Handled high value cases and other reason code cases.
Company Name: Cap Gemini from Jun 2019 to Jun 2020

Designation: Process Associate

Nature of Job: Order to Cash - Accounts Receivables (FedEx International Shipment Disputes - EMEA)

Application Used:People soft, ECIS, EISTC, GSDR, ERA, RDA, EOPS, SEP view

BAU – Business as Usual

1. Handling international shipment disputes.

2. Handling Bulk request.
3. Handling GSB queries.
4. Documents (Air waybill, Commercial invoice, CLRI etc.,) verification done to ensure genuine disputes.
5. Contact Cash Apps, Credit Collections teams etc., to resolve the issue to payment.
6. Credit & re-invoicing approvals obtain respective SPOC.
7. Issue credit note & re-bill.
8. SOA (Statement of account) processing.
9. Resolution/Rejection communication via mail to customers.
10. Handling internal queries.
11. Owing responsibility of 2coutries alone. Also, create back up for that activity to business continuity.
12. Supporting other teams in high volume.
13. Received Performer award in short span of time.

Company Name: Cap Gemini from Jun 2020 to till date

Designation: Process Associate

Nature of Job: Accounts Payable (Siemens Gamesa Renewable Energy India)

Application Used: SAP

BAU – Business as Usual

1. Verifying received import documents like Credit note, Invoice, BOE and BL.
2. VIM upload done (Indexing).
3. Invoice booking done for payment (Invoicing).
4. Maintain Import Log.
5. Run GRIR (FBL3N) report.
6. GRIR clearing.
7. SOA (Statement of Account) processing. (FBL1N)
8. Payment list downloaded.
9. Documents submission to bank for import payment clearance.
10. F-44 Clearing document.
11. Prepare template for payment (Form 15CB).
12. Confirming Line Report.
13. Advance payment verifying and clearing.
 14. Confirming Line clearing
15. Confirming Line MIS
16. Confirming Line reconcile

Support domestic invoice team in high volume & shrinkage.

Handling pilot project. Join the client calls to get better understandings on client’s need.
Involved KT sessions and prepare SOP’s (Standard Operating Procedures) also stabilize the process.

PERSONAL PROFILE

Name : Parvathi B
Father’s Name : Balasubramanian
Date of birth : 30 Jan 1992
Gender : Female
Marital Status : Single
Nationality : Indian
Languages Known : Tamil, English

DECLARATIONS

I declare that the information and facts stated above are true and correct to the best of my knowledge.

Place : Chennai Signature

Date :
(Parvathi B)