Snehal Baban Wagh

Present Address: Plot N0.48, Hyderabad - Warangal - Bhopalpatnam Hwy, Singapore Township,
Ghatkesar, Annojiguda, Hyderabad, Telangana 500088

Contact No-8291160894/9502980613
Email id: snehalwagh618@gmail.com

Seeking challenging assignments in Banking/ Finance/ Insurance Industry with growth

Oriented Organizations.

Career Conspectus

Competent in assessing and implementing effective solutions with an aim to improve customer contentment and
consequently customer loyalty for repeat and referral business. Excellent communication, coordination and interpersonal
with strong problem solving skills, ability to correspondence independently & manage routine office work and situations.

Career Contour

Company : AXIS Bank PVT LTD.

Period : 22nd Nov 2018 to Till Date
Designation : Deputy Manager.
Department : Retail Asset System

Job Profile:

Handling credit card Operation activities in which involves conversion and reversal of credit card payments,
charges in system (retail cards),transfer payment to finacle account.

Job Responsibilities
 Posting transaction amount of double excess transfer to customer saving account.
 Raised the request for Fraud and Dispute in Link (Customer Request Form)
 Giving temp credit to the customer for temporary basis till the case resolve.
 Handling mails for Fraud and Dispute.
 Maintain and manage well-developed professional knowledge of entire products and services line offered.
 Head responsibility to update and request support for further development requirements.
 Handling branch and internal team’s query E-Mails,
 Fraud transaction recovery process
 Registering instant loan requests
 Processing requests for Write off EMI, EMI booking on credit card through customer request as well as
through Merchant request.
 Handling escalation Mails. As well as managing the Team.
 Making of MIS Day to Day Productivity.
 UAT testing for Prime 4 Migration
 Balance Refund from Creditcard to Saving through Ileverage Source
 Card Cancellation of Easy and Non Easy CreditCard in prime.
 Charges Reversal of Creditcard
 EMI on Debitcard Booking and cancellation.

Company : AXIS SECURITIES PVT LTD.

Period : 12TH Feb 2014 to 16th Nov 2018
Designation : SENIOR OPERATION EXECUTIVE.
Department : Credit card post issuance dept (Operation).

Job Profile:
Handling financial team which involves conversion and reversal of credit card payments, charges in system (retail
cards),
Job Responsibilities
 Maintain and manage well-developed professional knowledge of entire products and services line offered.
 Head responsibility to update and request support for further development requirements.
 Add-on card (Secondary card) issuance for Credit cards
 Requests for linking of customer id to Credit cards
 Reconciling reversals performed through various mediums
 Reconciliation of reversal with respect to service gesture
 Reconciliation of card cancellation requests
 Charges reversal with respect to the additional / unnecessary charges if incurred any
 Processing temporary credit to the card in case of transaction Dispute or Fraud
 Charge reversal, if incurred any, with respect to the disputed transaction
 Reconciling cash back applicable to the card as per card features
 Fraud transaction recovery process
 Processing BRG Cancellation requests (Retail Card)

Company : TREYAH HEALTHCARE LLP.

Period : 24th DEC 2012 TO 31ST JAN 2014
Designation : PATIENT SERVICE REPRESENTATIVE.
Department : Account Department

Job Responsibilities
 Calling to the patients.
 Updating prescription and day to day records of the patient
 Maintaining the data and document of patient
 Updating daily MIS report
Company : PAGEPOINT SERVICES PVT. LTD.
Period : 11TH MARCH 2008 TO 31st MAY 2008
Designation : TR. CALL CENTRE ASSOCIATE.

Job Responsibilities
 Managing the team effectively to ensure achievement of target and performance
 Day to day involvement with Sales Manager and increased sales staff.
 Responsible for lead generation
 Calling to the customers
 Giving the details of the product.

Academic Qualification

Year Degree University/ Institution

2008-2011 BCOM (Commerce) University of Mumbai
2006-2008 H.S.C. (Commerce) Maharashtra State Board of Secondary And Higher Education
2005-2006 S.S.C Maharashtra State Board of Secondary And Higher Education

Computer Proficiency

Operating System : Good knowledge about MS Office i.e. MS Word, MS Excel , MS PowerPoint & Outlook, 
Advance Excel & Tally ERP. 9, Finacal

Packages : MS-Office, Internet Applications.

Strengths

 Positive imaging for success, self-motivated & result oriented

 Leadership quality, teamwork, creativity & communication skills.
 Keen sense of responsibility.
  Highly inquisitive and responsibility.
 Team Leader
 Ability to learn fast.

Personal Details

Date of birth : 13th March, 1990

Sex : Female
Martial status : Singal
Nationality : Indian
Languages Known : English, Marathi and Hindi.

Date:
Place: Hyderabad. (Snehal B. Wagh)