DURGA BALACHANDER

Challenging assignments in Sales and Marketing / Business Development / Agency

Management / HR recruiter / Customer Relationship Management with a high growth
oriented Organization

Overview

 Over four years of rich experience in Customer support, Agency recruitment and management
in General Insurance and as a Technical recruiter for the IT Services industry.
 Track record of consistently achieving targets and providing superior customer experience.
 Strong analytical, communication, organizational and troubleshooting skills.
 Possess strong interpersonal, communication & organizational skills with abilities in team
management & customer relationship management.
 Competencies
Functional
- Sales and Marketing
- Customer Relationship Management
- HR recruitment
- Key Account Management

Employment History

February 2020 – Present TEKsystems (P) Limited (an Allegis group company)

Technical Recruiter

Key Deliverables:

Job involves screening candidate profiles according to client requirements, meeting/speaking to

candidates prior to client interview for behavioral assessment, salary negotiation and preparation of
documents prior to release of offer. The job also involves liaising between the hiring manager of the
client and the prospective candidates.
Other Assignments

April 2019 – January 2020 Royal Sundaram General Insurance Company Limited

Agency Recruitment Manager

Job involves recruitment of agents (intermediaries), preparing them to appear for the IRDA
examination and getting them an IRDA license.

October 2017 – March 2019 Amazon, Bangalore

Seller Support Associate

Job involves helping the sellers in managing their inventory and ensuring that the buyers get the exact
goods in good condition. Job involves providing a great seller and buyer experience which helps to
maintain the business and reputation of the Company. Also responsible for reducing the rate of
customer return of goods and faster resolution of seller issues which helps in retaining them and the
business of the company.

Education

Bachelor of Commerce (Finance & Taxation) at SCMS School of Technology and Management,
Kochi (affiliated to M.G. University, Kottayam). 8.23 percentile (Grade A) March 2017.

Personal Details

Date of Birth : 21/06/1996

Address : Flat No: 608-H, 6th floor, Vrindavan Apartments, Vyttila Junction, Ernakulam

Kochi – 682019, Kerala, India

Mobile : +91-90722-30170

Email : durga.balachander96@gmail.com