Abhishek Mishra

E-mail : abhi.hr81@gmail.com
Mobile : +91-9916720925
Professional Synopsis

An IT graduate with Masters in Human Resources and over 9 years of experience in Corporate Training i.e.
Behavioral & soft skills and Human Resources

I bring to the table, a natural ease in dealing with people, a mature and customized thought process to
make training relevant to my audience, loads of enthusiasm and most importantly, passion for the subject
matter being presented

An enthusiastic communicator with the ability to understand emotional intelligence level of employees across
levels & relate to them in order to build up good rapport and work in harmony

Have been exposed to various industries like Retail, SCM, ITES, Digital Advertising industries & Staffing

Proficiency in training research & development of contents, counselling & mentoring

Self-driven, able to prioritize tasks and implement changes smoothly

High-level leadership and mentoring ability. Excellent interpersonal and presentation skills

Area of Expertise – Corporate Training

Team Building Managing Emotions at work

Corporate etiquette and Personal Grooming Personal Effectiveness

Time Management, Planning and Prioritizing Train the Trainer

Communication skills Motivation and setting the Right Attitude

Effective Presentation skills Interviewing skills

Customer Centricity and delight Assertiveness

Employment Scan

Sep’15 – Till date Teamlease Services Ltd - Bangalore

Designation: Manager & Head – Employee Relations & Communication

Teamlease is one of India's leading providers of human resource services & foremost people supply chain organisation in the
organized segment, delivering a broad range of human resource services to various industries, with a vision to Putting India to
Work.
Accountabilities:

Create a comprehensive & sustainable employee engagement strategy by driving various initiatives like sports and
cultural events, festival celebrations, health & wellness desk, TL UTSAV, suggestion system etc.to foster engagement level
of employees.
Partner with senior leaders to develop strategies & demonstrable links between engagement & their strategic goals.
Leverage events to create Content development / management and communicating it through TV displays across
locations to accelerate corporate / employer branding and communications.
Facilitate and delivers sessions on Prevention of Sexual Harassment (POSH) and compliance of the same across all
locations.
Work with cross functional teams to identify unique division/location needs while balancing the overall purpose &
requirements of the employee engagement strategy.
 Conduct effective induction and orientation sessions.
Maintain a keen understanding of training needs, developments and best practices.
HR Business Partner for Team lease Skills University, Vadodara.

Nov’13 – Aug ’15 MavenclickZ Media Pvt Ltd - Bangalore

Designation: Manager (Sr.HR Business Partner)

MavenclickZ Media Ltd is a young and growing organization, working on 360 degree digital advertising solution across the
globe. Headquartered at Silicon valley of India – Bangalore and cater to digital needs of clients pertaining to Content, Idea and
Technology.

Key Achievements:

Being appreciated by CEO for excellent HR business partnering and high employee engagement level.

Accountabilities:

Lead and execute an events calendar to ensure employee engagement in alignment with organization’s vision.
Lead and implement streamlining of all policies & processes
Planning and executing the recruitment strategy to meet the staffing requirements of the organization
Completing pre and post recruitment formalities
Designing and facilitating induction / orientation programs to ensure candidate is engaged into the organization right
from day one
Providing guidance to employees on performance management, including conducting periodical orientation to the
process
Managing the performance appraisal cycle, including setting up of objectives, mid-term review and final appraisal and
ratings
Planning and implementing annual salary increments
Reviewing and benchmarking staff salaries and benefits
Ensure career planning and development for employees

Dec’12 – Oct’13 InterGlobe Technologies - Gurgaon

Designation: Assistant Manager (HR Business Partner)

InterGlobe Technologies (IGT) is a global travel domain expert providing travel technology and BPO services. The company
offers Integrated Application Development and Maintenance‚ Contact Center, Back Office Services and Solution Frameworks
to the travel industry worldwide.

Key Achievements:
Got appreciation from Head-HR for excellent business partnering during the ramp down of one of the biggest process with
0% escalation. Also, retained 21 employees in a quarter.

Accountabilities:

Heading Airlines business verticals i.e. United Airlines, Indigo, KLM etc with employee strength of 1200.
Responsible for driving Code of conduct certification for all the employees across levels.
Facilitated PMS sensitization on shop floor through team hurdles / formal training and executed PMS cycle for FY’13 for
respective business accounts and also helped business heads in defining KRAs for FY’14
One-o-One, skips, Pulse & Periodic TL/ Manager’s meet to know pulse of the floor / reasons of attrition & actions around
to curb the same
Meet new batch on the day of induction for welcome speech / introduction / values of IGT
Work closely with Anti Sexual Harassment committee to address grievance / concerns around it. Also, to extend a safe /
secure work environment to female employees
Worked on winning back ex-employees & policy around it and revamping of entire Internal Job Posting as six sigma project
Worked with Business Excellence for monthly / quarterly HR audit
Maintain smooth running of HRIS. Monitor timely update of personnel records in terms of personal details, salary,
appraisal outcomes, leave records, training and awards.

May’11-Nov’12 Arshiya International - Mumbai /Delhi

Designation: Sr. Executive (HR Business Partner)
Arshiya is a pioneering Unified Supply Chain Infrastructure and Solutions Group headquartered in India. The group envisages a
phased investment of approximately USD 1.6 billion towards creating state-of-the-art infrastructure.

Key Achievements:
 Recognized as “The Most Popular face in HR”.
Being appreciated by Head – Service Delivery and Country Head – Supply Chain Management for excellent business
partnering support.
Have set up the Central WMS team in the lowest possible turn around.

Accountabilities:

Responsible for middle & senior level hiring. Work closely with respective HR and business stakeholders to develop and
deliver the workforce plan in a consistent way.
Facilitated and executed PMS cycle (2011-12) for respective BUs and also defined KRAs for next year.
Responsible for managing key partner relationships with respective stakeholders.
Identification of training needs for respective BUs and designing training calendar accordingly with the consultation of
central L&D team.
Address and resolve employee grievances and also executes various employee engagement activities i.e. periodic get
together, reward & recognition activities, skip meetings, Knowledge sharing sessions, pulse survey, ESS training etc.
Work closely with HR Ops team for smooth and timely on boarding process and induction of new joiners. Also, connects
new joiners to the respective functional and HR stakeholders.
People compliance by doing professional reference check.
Design and periodic maintenance of Organization structure for respective BUs.

Due to severe accident of my parents I could not take up any suitable role during this point in time. In the
mean while I was preparing for GMAT and got selected for Executive–PGDM, Symbiosis.

Oct’05 – May’09 Reliance Retail Ltd – Mumbai /Pune / Ranchi

Designation: Senior Associate (Human Resources)

Reliance Retail Ltd. is a subsidiary company of Reliance Industries. Headquartered at Mumbai, it is the largest retailer in India
in terms of revenue. Its retail outlets offer foods, groceries, apparel and footwear, lifestyle and home improvement products,
electronic goods, and farm implements and inputs.
In my role with RR I managed entire gamut of HR functions i.e. Talent Acquisition, PMS, Training & Development, HRIS &
Talent Engagement for Reliance Fresh Ltd, Reliance Hypermarket Ltd, Reliance Finance Ltd and Reliance Lifestyle Ltd across
Maharashtra & Goa for the employee strength of close to 600. Was leading a team.

Key Achievements:
Achieved recruitment target in record time. Closed 150 positions in 2.5 Months.
Initiated new Induction system in order to achieve Employer branding as a remarkable achievement.
Being one of the oldest employee and E-Recruitment specialist got an opportunity to be a part of core recruitment
team to drive the hiring process for the launch of chain of stores across Maharashtra & Goa.

Accountabilities:

PAN India Recruitment for all the business vertical for Bangalore, Pune, Delhi, Mumbai, Ranchi across functions through
job portal, vendors & campus
Joining Formalities & Primary Induction of the new employees for smooth on boarding
Coordinator of TED (Talent Engagement & Development) to define Job Description for various profiles & to conduct
Behavioral Survey (PI) & contests management namely Dhruv Tara, Star of the Month etc
Executed PMS cycle for Jharkhand for the year 2006-2007.
Responsible for regular follow-up to get self appraisal (Goals & Objectives form) done by an employees, followed by an
appraisal of Part Appraiser (if any), Level 1 reporting & Level 2 reporting done within given timeline by making all crucial
inputs available to respective HODs at the time of Appraisal.
Prepare reports based on the given ratings to be sent to NHQ for Normalization for final processing.
Responsible for designing the Organization Training plan (State) and introducing Training calendar every Month based on
the Training needs.
Prepare reports on a weekly, monthly and quarterly basis to be sent to NHQ. Reports include manpower loading of the
week & month and Training Planned V/S Actual.
Certifying the trainees based on their performance in CRT (Class Room Training) & POS training

Oct’04 – Sep’05 WIPRO Ltd - Kolkata

Designation: Technical Support Associate (Dell) & CCOD Executive (HP)

Accountabilities:

Voice based technical support to US customer for Dell laptops & desktops
Daily, Weekly, Monthly & Quarterly Reports (i.e. Quality Review, Dashboards, CMR, Half-Hourly Split, Daily Agent AUX,
CSAT etc.) & CMS Monitoring
Coordination with Infra for concerns pertaining to logistics.
Preparation of Rosters & maintenance of leave records TL wise & stationary inventory.
Appraisal & Confirmation.

Scholastics
Executive-PGDM (Human Resources) – Full Time (2010-11) -- Symbiosis Institute of Management Studies, Pune
Bachelor of Information Technology -- Full Time (2000-04) – Indira Gandhi National Open University, Delhi

Extra Curricular Activities

Participated in many singing competition at College & Corporate level and won prizes & appreciations.

Training & Workshops

Trained on Business Intelligence / Decision Support System (A Module of HR).

Trained on SAP E-Recruitment & Offer Generation.
Trained & Certified on Predictive Index (PI) – A very effective & powerful behavioral assessment tool to test Human
Personality in order to check the right fitment for any profile.

Personal Details

Date of Birth : 05th April 1981

Address : Banshankari, Bangalore – 560078