CURRICULAM VITAE

DEEPA
Noida sec 66
Mob. No: 8287625893
E-mail: deepakashyapcr@gmail.com

CAREER OBJECTIVE
Being a committed team player, want to be a part of a renowned organization, to contribute towards
the growth of the Organization, based on my expertise and to further my personal capabilities by
learning from the new exposure within the structured framework of the organization.
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EXPERTISE SUMMARY

 To be an asset to the organization I serve.

 Expertise in HRD/Administration and marketing.
 A quick learner with ‘Can do’ attitude.

ACADEMICS

 PGDM (HR, IT) from Apeejay institute of Technology Gr. Noida with A grades.
 BSc (PCM) from PG college Rishikesh with B grades.
 HSC from GIC Khadari Khadakmaf Rishikesh (UK Board) with 64%
 SSC from GIC Khadari Khadakmaf Rishikesh (UK Board) with 57%

EXPERIENCE

 Recently worked with Concentrix (Amazon US Process) as a Senior

Representative. (Aug2022 - April 2023)
 Worked with IDFC first bank on payroll of HGS as an Associate. (Jan
2020 - July 2022)
Job Responsibilities:
 Listen to customer’s concerns, issues, and questions.
 Resolve customer’s concerns and answer customer’s questions to your best ability.
 Maintain a positive attitude and calmly respond to customer’s complaints.
 Attract customers by promoting the product and company positively, answering
questions and addressing concerns as they arise.
 Recommend possible products to meet the customer’s needs.
 Refer issues and questions to managers if necessary.
 Teleperformance as a Customer Service Associate for Voice.
(Mar 2019 - Sep 2019)
Job Responsibilities:
 Interact directly with customers to listen to concerns, resolve problems, andrecommend
products and services according to the needs of each individual.
 Greeting customers in a friendly, professional manner using the suggested script.
 Deferring queries to your line manager if you are unable to answer them.
 Furnishing members and health care practitioners with details regarding member’s
benefits.
SUMMER INTERNSHIP

Organization: BHEL, Haridwar

Period: 60 Days
Department: Human Resources
Project Title: Study of employee welfare scheme at BHEL, Haridwar.
Work Content:
 Include provision of loans, free medical facilities, retirement benefits, education facilities for
the employee's and their families, housing benefits, etc.
 Includes monitoring of working conditions, creation of industrial harmony through
infrastructure for health, industrial relations and insurance against disease, accident and
unemployment for the workers and their families.
 relation to maintain industrial peace.
 Employees get stable labor force byproviding welfare facilities. Workers take active interest
on their jobs and work with a feeling and participation.

COMPUTER QUALIFICATION
 MS Office – Word, Excel, Power Point, Internet & E-mail operations.

KEY SKILLS AND MANAGEMENT

 Qualified individual with PGDM in HR & IT from Apeejay institute of technology, having
an inborn quantitative aptitude & determined to carve a successful and satisfying career in the
industry.
 Professional management skills Marketing, Market Research, Channel Management, Customer
Relationship Management, Competitor Analysis, Brand Management, Product Promotion,
meeting objectives, identifying problems, promoting solutions, Managing
change, Motivating and developing staff
 Well-developed and effective communication skills.
 Thrive in deadline-driven Environments.
 Excellent Team-Building Skills.

PERSONAL DETAILS
Languages Known: Hindi & English
Address: Noida sec 66