Vanessa Acevedo

115 Vashon Ave SE | Renton, WA 98059 | [425] 499-3903 | Vanessa.Acevedo@wsu.edu

Objective
A position as a Documentation Specialist for Signature Bank providing opportunities to use my
knowledge of concepts and principles in an accounting environment.

Education
08/2015-05/2017
Washington State University

Majoring in Management

GPA 3.5

Related Coursework:
Accounting, Technical Writing, Managing Information Technology
Computer Skills:
Microsoft Word, Excel, Microsoft Access
09/2013 03/2015
Seattle Central Community College

Associate of Arts Degree

Business Major

3.79 GPA

Related Coursework:
Accounting, Intercultural Communications, Microeconomics, Macroeconomics

Experience
06/2015 - Present

Tier 2 Customer Service Representative | Wizards of the Coast | Renton, WA

DUTIES:

Work closely with game developers and technicians to ensure customer resolution and
satisfaction.

Continuously reviewing and managing team performance.

Checking off and signing invoices and credit notes on a weekly basis.

Order and stock merchandise according to company policies.

05/2013 - 09/2013

Assistant Manager | Marc Glassman Inc | Parma, OH

DUTIES:

Working with the General Manager to improve operations, sales, and profitability.

Maximizing profits by controlling labor costs and expenses.

Continuously reviewing and managing team performance.

Checking off and signing invoices and credit notes on a weekly basis.

Order and stock merchandise according to company policies.

05/2004 - 08/2011

General Manager | Chipotle Mexican Grill | Avon, OH

KEY SKILLS AND COMPETENCIES

Leadership & Managerial attributes.

Capable of understanding detailed business process and procedures.

Ability to work under pressure and meet targets.

Able to build a working atmosphere that has energy, vitality, and fun.

Having a methodical & organized approach to work at both individual & team level.

Writing accurate reports through the detailed analysis of data.

Organizing seasonal promotions and events.

Analyzing current sales figures to help future sales figures.

03/2002 - 05/2004

Assistant Manager | The UPS Store | Lakewood, OH

KEY SKILLS AND DUTIES

Managed the overall performance of packaging and shipping operations.

Directed the recruitment, interviewing, hiring, training, motivation, and evaluation of crews.

Prepare and distribute payroll for up to 10 employees.

Effectively lead and motivate employees through coaching, counseling, and discipline.

Maintained customer relations and coordinated promotions to drive new sales.