Garianna Hughes

Minerva, OH 44657  330-685-4128  ghughes0903@starkstate.net  www.linkedin.com/in/gariannahughes

EDUCATION
Stark State College, North Canton, Ohio Expected Graduation: May 2021
Associate of Applied Business
Major: Admin Office Professional

SIGNIFICANT COURSEWORK
Records Management, Keyboarding/Formatting, Graphic Arts Design, Computer Applications for Professionals

COMPUTER SKILLS
Google Platforms: Docs, Forms, Drive
Visual Design Programs: Adobe Photoshop
Social Media Administration: LinkedIn, Instagram, Facebook
Microsoft Office: proficient in Word & PowerPoint // familiarity with Excel, Access, Publisher, and Outlook

CUSTOMER SERVICE EXPERIENCE

Hardees, Minerva, Ohio January 2017 – May 2017
Shift Manager
 Lead staff of 6-8, integrating multi-tasking skills to flexibly assist and supervise between 5 different areas,
interacting with customers and coaching team members to create a positive guest experience
 Facilitated store opening in partnership with general manager, confirming inventory supply, staff scheduling, and
money handling to ensure administrative responsibilities were accurately completed
 Demonstrated professional communication and problem-solving skills when interacting with up to 200
customers per day in a fast-paced environment

Donor Care Center, Minerva, Ohio September 2016 – January 2017

Phone Operator
 Raised approximately $500 per shift, utilizing warm persuasive skills when contacting previous donors,
encouraging additional donations for various charities/organizations, including March of Dimes
 Exhibited time management to efficiently work through a call list of 400 donors per day
 Received and processed orders and payments for items connected to charities as well as inbound donation
calls, verifying all information and documenting with attention to detail

McDonalds, Waynesburg, Ohio July 2014 – January 2016

Crew Trainer (January 2015 – January 2016)
 Promoted to Crew Trainer after just six months due to personable demeanor and mastery of knowledge in each
area of stations, safety, and process throughout
 Trained approximately 20 new employees, teaching them company expectations, protocol, and proper customer
engagement
 Focused both patience and speed to serve a diverse clientele of up 300+ customers per day, consistently meeting
the goal of “order to service” in under 60 seconds

Team Member (July 2014 – January 2015)

 Adapted role based on shift and team needs to act as cashier, customer service, food prep, or server