Melissa Boggs

Missouri Valley, IA 51555

(712) 216-1596 mboggs@unomaha.edu

PROFESSIONAL SUMMARY
Talented Logistics Specialist with detail-oriented and hardworking approach to keeping
goods flowing efficiently. Knowledgeable about coordinating both inbound and
outbound schedules. Highly organized and forward-thinking team player.

SKILLS
 Advertising and marketing  Organization
 Speechwriting and messaging  Problem Resolution
 Strategy implementation  Team Management
 Event execution  Relationship Development
 Event planning  Information gathering and analysis
 Customer Service  Technical knowledge

WORK HISTORY
LOGISTICS REPRESENTATIVE | 05/2018 to Current
BAT Logistics - Council Bluffs, IA
 Supported senior company leaders by delivering reports outlining performance to
drive process improvements.
 Coordinated with freight forwarder to provide vendor shipping details and obtain
shipping updates.
 Achieved and maintained customer loyalty by forging long-term relationships based
on prompt and courteous service.
 Streamlined office operations using automation, oversaw client communications,
managed record tracking and data communication activities.
 Reported emergencies, weather delays and carrier schedule changes to customers
and supervisors.
 Devoted special emphasis to punctuality and worked to maintain outstanding
attendance record, consistently arriving to work ready to start immediately.
 Worked with many customers to understand needs and provide outstanding service.
 Resolved conflicts and negotiated mutually beneficial agreements between parties.
 Increased customer satisfaction by resolving shipping and receiving issues.
 WORK STUDY | 01/2018 to 01/2019
University Of Nebraska Omaha - Omaha, NE
 Delivered expert clerical support by efficiently handling wide range of routine and
special requirements.
 Greeted incoming office guests, answered questions and directed individuals to
desired locations to enhance team efficiency.
 Maintained functional office equipment with excellent troubleshooting and
maintenance abilities.
 Tracked and recorded expenses and reconciled accounts to maintain accurate,
current and compliant financial records.
 Upheld strict security procedures to maintain data confidentiality.
 Greeted customers and guests warmly, offering great assistance.
 Kept reception area clean and neat to give visitors positive first impression.

EDUCATION
University of Nebraska Omaha - Omaha, NE | Some College (No Degree)
Communication Studies

Iowa State University - Ames, IA | Some College (No Degree)

Journalism

Missouri Valley High School - Missouri Valley, IA | High School Diploma

05/2017