JUAN S.

RODRIGUEZ
7006 Mornington Rd Apt A, Dundalk MD 21222
443-535-5032
rod964591@email.ccbcmd.edu

CAREER FOCUS: Quality Assurance Analyst

OBJECTIVE: Searching for a Quality Assurance position at Johns Hopkins Healthcare that requires
extensive knowledge of Healthcare operations and how to offer great customer service experience.

QUALIFICATIONS/SKILLS:

 Patience
 Attentiveness
 Knowledge of the Product
 Time Management Skills
 Goal oriented focus
 Bilingual (Fluent in Spanish/English)
 Healthcare technology databases.

EDUCATION:

 High School education

Ciudadela Educativa Cooedumag
Santa Marta, Colombia

 Community Collage of Baltimore County

Baltimore, MD
Engineering
Online Classes
EXPERIENCE:

 SALES ASSOCIATES T-MOBILE

SEPTEMBER 2016- JANUARY 2017
I responded to customer inquiries by understanding inquiry; giving customer information about
their options. I achieved sales goals, and worked as a team to accomplish the goals at the store.

 BILINGUAL CUSTOMER SERVICE REPRESENTATIVE – THE JOHNS HOPKINS HEALTH SYSTEM

JANUARY 2017 – CURRENT DATE
Under minimal supervision, ensure customer satisfaction by providing timely and accurate
information when responding to customer inquiries. Must provide detailed documentation of
inquiries and resolutions coordinates with other team members and departments to obtain
solution to customer inquiries. The ability to understand and navigate multiple healthcare
technology databases; such as IDX, MC400 Healthsuite, Image silo, MSR, AWD, WMT, DOCGEM,
ABF, etc. Is required in order to make appropriate decisions regarding claims, patient records
and provider data, and/or financial determinations.

REFERENCES:
Celina Aragon
443-635-2589
Caragon@jhhc.com

Wendy Valles
410-536-9852
Wvalles@jhhc.com

Jose Flores
443-342-5682
Joflo@gmail.com