HAILEY BIVENS

Grand Rapids, MI 49503

haileyfbivens@gmail.com
616-537-8034
https://www.linkedin.com/in/hailey-bivens-341095210/

OBJECTIVE STATEMENT
A hard-working, caring, and diligent individual seeking a position in the Health and Wellness
field educating and assisting individuals in wellness journey by promoting knowledge on
prevention and treatment of health issues

EDUCATION
Bachelor of Science in Health and Wellness May 2023
Purdue University Global
 GPA 4.0
 Chancellor's List

RELEVANT COURSEWORK
 HW499: Bachelor's Capstone in Health and Wellness
 HW410: Stress - Critical Issues in Management and Prevention
 HW425: Health and Wellness Programming
 HW315: Models for Health and Wellness
 HW320: Complementary Diet and Nutrition
 HW310: Complementary and Integrative Medicine

PROFESSIONAL EXPERIENCE
JPMorgan Chase - East Grand Rapids, MI
Associate Banker October 2022 - Present
 Process 200+ customer requests by completing financial transactions such as deposits
and withdrawals and answer questions
 Complete financial services for clients by receiving deposits and loan payments, issuing
withdrawals, cashing checks, and recording night deposits
 Process over 50 cashier's checks, counter checks, and money orders
 Create a high level of customer service while preserving customer privacy and following
audit regulations

Grubhub and Instacart - Allendale, MI

Delivery Driver May 2021 - May 2022
 Mastered time management and responsibility skills to deliver groceries and meals on
time
 Cooperated with consumers to ensure correct order and delivery times
 Communicated using phone only (texting and calling) to maintain customer happiness
when grocery or meal issues arose
 Experienced in self-management and self-discipline to create and adhere to personal
schedule

Tom's Meat Market - Hastings, MI

Cashier/Floor Worker May 2020 - August 2020
  Gained customer service skills including maintaining customer happiness at entry and
exit of store and locating/suggesting products
 Prepared produce products for sale such as cored pineapple, jalapeno poppers, and
sliced fruit
 Learned organization, responsibility, and cleaning skills to maintain cleanliness and
organization of store
 Learned proper cash and credit card handling and till balancing

State Street Diner - Hastings, MI

Hostess/Waitress May 2017 - July 2019
 Gained customer service skills including greeting customers, taking care of individuals'
needs, sales of food/drink
 Cooperated and worked with over 10 other employees to ensure the efficient running of
the restaurant
 Provided an impeccable dining experience to 200+ customers from beginning to end of
meal
 Learned time management and responsibility skills to manage own tables while
assisting coworkers

CORE COMPETENCIES AND SKILLS

 Communication
 Research and Information
 Critical Thinking
 Time-management
 Decision-making and problem-solving
 Digital literacy
 Leadership
 Teamwork
 Multiculturalism and diversity
 Social sciences and humanities

VOLUNTEER WORK
Mary Free Bed - Grand Rapids, MI
Physical Therapy Volunteer June 2021 - August 2021
 Maintained cleanliness and organization of over 4 physical therapy gyms
 Observed 3 physical therapists specialized in areas of stroke, brain injury, and spinal
injury

TECHNICAL SKILLS
 Microsoft Office (Word, PowerPoint, Excel)
 Internet Research
 Google Docs
 Teller Express

CERTIFICATIONS
 Red Cross - Adult CPR/AED/1st Aid Certified