Chantal McKelvin

Columbia, SC 29223
Mckelvinchantal@gmail.com
+1(803) 5874297

Contact Fortis College Career Services Department for Interview Arrangements, 803-678-4800
Profile: October 2019 graduate in the Dental Assistant program at Fortis College, Columbia. Previous
work experience included customer service and manufacturing. A dependable, flexible individual who
has a passion for helping people and great time management skills is seeking an opportunity in the
dental field.

Authorized to work in the US for any employer

Work Experience

Titling and Licensing Specialist III

South Carolina Department of Motor Vehicles - Columbia, SC
August 2023 to March 2024
Processes motor vehicle registration requests. Research suspension inquiries, modifies registration
credentials and issues automobile dealership licenses. Determinesserviceseligibility from understanding
of established guidelines from SC legislation and SC DMV policies.

Eligibility Specialist II
South Carolina Department Of Health And Human Services - Columbia, SC
February 2023 to June 2023
As a Medicaid eligibility specialist, your job duties includereviewing each applicant's application to
confirm that the financial statements and other personal information are accurate.

Compliance Specialist 2 Medical Driver Improvement

South Carolina Department of Motor Vehicles - Blythewood, SC
November 2021 to February 2023
Responsibilities of the Compliance Specialist You are responsible for processing request for re-
examination from physicians, law enforcement officers, courts and other agencies. Issue medical
statements, maintain logs and monitor records for compliance. You will review monthly reports of drivers
involved in four or more accidents within a 24 month period. Create cases and notify drivers of any
requirements and/or action to be taken by the Department. You will review eye statements received
statewide to ensure drivers meet the minimum vision standards according to the agency guidelines.
Make new cases when necessary, notifies the customer as to when next eye statement is due, i.e., six
months, one, and two years. Enter follow up data on established cases in card file system. You will be
responsible for maintaining medical files, answering customer calls and referring them to the appropriate
department within the agency. Perform other duties as necessary.

Security Guard
South Carolina Walk condos - Columbia, SC
September 2022 to November 2022
Overall, security officers are tasked with securing the premises and personnel by staying on patrol,
monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying
visitors. I worked all home games.

Contact Center Representative

South Carolina Department of Motor Vehicles - Blythewood, SC
June 2021 to November 2021
Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for
improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and
services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.

Customer Service Agent

Recruiting Solutions ( South Carolina Employment Workforce) - Columbia, SC
October 2020 to May 2021
work from home
Responsible for paying unemployment insurance benefits, collecting unemployment taxes, helping
people find jobs, matching businesses with qualified candidates, and collecting and disseminating state/
federal employment statistics.

Loader (Part-Time)
United Parcel Service (UPS) - West Columbia, SC
August 2020 to September 2020
Responsibilities lowering and sliding packages that typically weight 25-35lbs.
Help sort packages to specific truck load.
Scan each package to confirm package arrival and condition.
Use extended loader to assist me with loading packages in cornerstone order.

Security Officer/receptionists
Meritus Solutions Group (Department of Social services)
November 2019 to July 2020
● Control Door functions--Check people in and write down all ID’s
● Answer phone
● Make copies

Prep Associate
Wendy’s - Columbia, SC
October 2019 to October 2019
● Prepare food for customer’s orders
Dental Assistant Externship
White Brown Smiles, Orthodontic Office
September 2019 to September 2019
● Take Panoramic and Cephalometric x-ray.
● Assist with breaking down Operatory and putting operatory back together
● Pour up models; take upper and lower impressions
● Made retainers (Essix) and delivered retainers (Essix)
● Take profile pictures (records)
● Cerec Machine

Dental Assistant Externship

Davis & Dingle - Columbia, SC
August 2019 to August 2019
● Work experience for placement in the Dental Assistant program to include:
● Assist with crown delivery, extract teeth, suctions, polishing,
● Hygiene assistant: Take x-rays: Full mouth, bite wings (Intraoral and extraoral), Periapical.
● Sterilization & infection control
● Assist Dr Jacquelyn F. Van Dam, MD (Periodontist)
● Suction for procedures ( Laser gum surgery, periodontal laser surgery and Implant procedures)

Sandwich Artist
Subway - Columbia, SC
June 2019 to August 2019
12/15-03/17 Tele-performance Electronic Federal Tax Payment
• Obtain client information by answering telephones; interviewing clients; verifying information.
• Determine eligibility by comparing client information to requirements.
• Inform clients by explaining procedures; answering questions; providing information.

Picker
Amazon Stower - West Columbia, SC
August 2013 to October 2015
• Receive products using scanning device
• Sort, pack and ship customer orders
(C. McKelvin cont.)

Customer Service Agent

Tele-performance, DirecTV - Irmo, SC
May 2012 to June 2014
⁓-
• Resolve problems by clarifying issues; research and explore answers; implementing solutions
● Sell additional services by recognizing opportunities to up-sell accounts.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.

Customer Service Rep.

Burlington Coat Factory - Columbia, SC
November 2010 to December 2012
• Greet customers and Operating cash registers.
• Cross-selling products, Directing customers to merchandise

Education

Medical Terminology
Fortis College - Columbia, SC
October 2018 to October 2019

Criminal Justice
Midlands Technical College - Columbia, SC
2006

Skills
• Customer service
• Friendly Sterilization
• Dependable
• Coronal Polishing
• Dentrix
• Sealants Infection Control
• Flexible
• X-Rays
• Impressions
• Front desk
• Packaging
• Dental Assisting
• Live Chat
• Security
• Surveillance
• Employee Orientation
• Dental Receptionist
• Insurance Verification
• HIPAA
• Case Management
• Customer service
• Google Docs
• Windows
• Medical terminology
• Clerical experience
• HIPAA
• Computer skills
• Microsoft Office
• Cash handling
• Fraud prevention and detection
• Interviewing
• Typing
• Medical imaging
• Data entry
• Communication skills
• Time management
• Cash register
• Hotel experience
• Restaurant experience
• Research
• Microsoft Access
• Supervising experience
• Encryption
• Phone etiquette
• Sales
• Upselling
• Microsoft Word
• Microsoft Excel
• Call center
• Medical office experience
• E-commerce
• Ob/Gyn
• Word processing
• Organizational skills

Certifications and Licenses

BLS Certification

CPR Certification

AHA Certification

Class D

Driver's License

Assessments

Retail customer service — Completed

December 2022
Responding to customer situations in a retail setting
Full results: Completed

Bartending — Proficient
December 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient

Security guard skills — Proficient

July 2022
Assessing risks, enforcing security standards, and handling complaints
Full results: Proficient

Customer focus & orientation — Completed

July 2022
Responding to customer situations with sensitivity
Full results: Completed

Work style: Reliability — Proficient

July 2022
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient

Verbal communication — Completed

July 2022
Speaking clearly, correctly, and concisely
Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.