Samantha Lovato

Contact
Address: 9701 Samia ST NW, Albuquerque, NM 87114

Phone: (505) 850-5190 Email: Slovato2@UNM.edu

https://samanthalovatoportfolio.weebly.com/

Career Objective
My career goal is to obtain a position at a reputable company where I can use my skills and
knowledge I have gained from BBA and work experience to reach professional goals.

Education
University Of New Mexico, Albuquerque, NM-Bachelor of Arts in Business Administration,
Expected May 2025

Major: Business

Professional Experience
September 2022-Current Business Execution Consultant, Wells Fargo Bank, Deposit and
Credit Management Office (DCBMO), New Mexico.

• Conducts research on legal and litigation cases initiated by consumers pertaining to

credit reporting.
• Composed and edits procedures around controls and process of credit dispute
related functions.
• Implemented cross-training program for DCBMO Philippine employees on personal
loan and lines products to execute accurate case resolution.
• Monitor and research monthly quality assurance reports for findings and potential
findings on bank/employee errors that are reported to the credit bureaus.

July 2013-September 2022 Credit Bureau Analyst Team Lead, Wells Fargo Bank, Executive
Office (EO), New Mexico.

• Directed escalations for my team via emails, phone calls with customers and
providing approvals on time sensitive updates to the credit bureaus.
• Oversaw coaching for my team’s errors and monitoring trends.
• Performed daily, weekly, and monthly control reports to ensure we are complying with
case resolution dates and internal codes placed on disputed accounts.
• Coordinated weekly team meetings to cover audit findings, process changes, and
procedure updates.

Skills
• Leadership
• Verbal and written communication
• Team collaboration
• Creating spreadsheets and presentations via Excel/PowerPoint
• Word
• Excel
• PowerPoint

Awards
• President’s list, Grand Canyon University 2021-2022 for earning a 3.97 GPA
• Golden Spoke Award, Wells Fargo Bank, 2020

References available upon request.