Yvette Brown

Greensboro, NC 27407
(302) 740-1553 | ybrown222@verizon.net | linkedin.com/in/YvetteBrown222

PROFESSIONAL SUMMARY

Accomplished Project Manager with over 10 years experience on-boarding Clients onto various IT platforms using Agile
and Waterfall methodology. I have experience streamlining processes as part of process improvement initiatives,
gathering and interpreting business requirements, maintaining targeted timelines, and risk management. I have led and
managed cross-functional teams while working on large scale global projects.

CORE COMPETENCIES

Peoplesoft | Resumix | Taleo |Visio | Sharepoint | JIRA | Clarity | CRM | Statements of Work
Microsoft Office - Excel, PowerPoint, and Word, Project

EXPERIENCE

Fiserv Inc, Remote 06/2021 – 10/2022

Senior Implementation Project Manager
 Managed 8 to 12 projects simultaneously, which generated revenue up to $100,000.
 Implemented Account Opening Online applications for various banks and credit unions.
 Worked with Financial Institutions and 3rd Party Vendor to configure risk parameters that allow auto-approvals or
rejections.
 Coordinated UAT and PVT testing and develop solutions to remove roadblocks.
 Conducted weekly internal and external meetings to discuss progress and next steps.
 Monitored project deliverables and timelines and ensured the project remained on target, within budget, and of
good quality.
 Conducted Training post implementation.

HSBC Bank USA, N.A., Buffalo, NY 01/2015 – 06/2021

Implementation Project Manager, Assistant Vice President
 Managed up to 15 projects simultaneously utilizing agile and waterfall methodologies, which generated revenues
between $100,000 to $5,000,000.
 Implemented complex products and services globally for corporate customer accounts including:
ACH, wires, lockbox, global liquidities, global disbursements, check outsourcing, positive pay
 Coordinated and conducted testing of systems prior to and after implementation of products.
 Created Statement of Work in order to define scope, resources, and time allocation.
 Utilized Microsoft Project to provide progress reports that detailed milestones on a weekly basis and reported
changes that impacted time and expenses.
 Managed internal cross functional teams and liaised with Vendors to deliver product within scope and on time.
 YVETTE BROWN ybrown222@verizon.net PAGE TWO

Citibank N.A., New Castle, DE 12/2006 – 12/2014

Client Experience Manager, Assistant Vice President, 09/2014 – 12/2014
 Advised top tier clients in order to strengthen the relationship and build client confidence.
 Simplified the client experience and eliminated delays by taking ownership of cross-regional and cross-functional
issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and
satisfactory resolution.
 Provided proactive service management through relationship, scorecard, and billing analysis, combined with a
detailed understanding of the client’s business and unique Treasury requirements.

OPS Support Sr. Analyst, Assistant Vice President, 09/2012 – 09/2014

 Assisted in core application system development associated with process re-engineering efforts including creation of
Business Requirement Documents.
 Developed, maintained, and executed project plans using Visio to ensure agreed-upon objectives were met within
proposed timelines.
 Created PowerPoint presentations in order to effectively communicate objectives with key stakeholders.
 Assisted in developing a globally aligned Account Maintenance process with the intention of increasing productivity,
reducing redundancies, and increasing customer satisfaction using lean methodology.
 Analyzed “as is” MIS Reporting, and re-engineered the process to capture accurate metrics to assist in capacity
planning.
 Streamlined the Account Maintenance process which reduced processing time from five days to one day.
 Facilitated and organized procedural training sessions with Account Maintenance Team in order to mitigate risk and
ensure proper controls were in place.

OPS Support Intermediate Analyst, 08/2009 – 09/2012

 Served as main point of contact concerning documentation requirements in accordance with existing policies and
procedures while providing customer service, documentation support, and end-to-end project coordination of global
and domestic account opening solutions and maintenance requests within stated SLAs for Citi Cash Management
clients.
 Aided in the negotiation of contracts, terms, and general account conditions with the support of Legal and Paralegal
teams, ensuring overall customization of complex client deals.
 Ensured adherence of KYC and Country guidelines by engaging legal, product, and risk departments to resolve
complex issues.

Client Service Officer, 12/2006 – 08/2009

 Served as primary contact for Fortune 500 companies with revenues in excess of $500 million to ensure high quality
of service and customer satisfaction.
 Acted as the liaison between clients and the Bank’s Operations for problem identification and resolution.
 Influenced the process of ensuring standard transactions were executed in a timely and accurate manner, including:
Funds transfers, check collections, disbursements, Worldlink transactions, trade settlements, foreign exchange,
corporate actions, and income collections
 YVETTE BROWN ybrown222@verizon.net PAGE THREE

Randstad (at Citibank N.A.), New Castle, DE 01/2006 – 12/2006

Staffing Coordinator (Contractor) Supported 2 Corporate Recruiters
 Conducted candidate searches on the various job boards to fill vacant positions within the organization.
 Provided full-cycle recruitment activities for non-exempt positions, including the sourcing of resumes, phone
screens, and presenting offers.

Corporate Accommodations, Bear, DE 05/2005 – 01/2006

Office Manager / Housing Specialist
 Created leads through research of businesses, cold calling, and incoming calls while negotiating pricing with clients
and providing tours of the properties used for housing.

Ciba Specialty Chemicals, Newport, DE 04/2003 – 05/2005

HR Assistant
 Handled payroll processing and created reports to ensure that wage amounts were in line with Departmental
budgets.
 Tracked and resolved payroll errors, and completed any payroll adjustments as necessary.
 Involved in recruitment for entry level and hourly personnel, including interviewing and testing.

Crigar Inc (at Conectiv), Wilmington, DE 07/2002 – 04/2003

HR Administrative Staffing Assistant (Contractor)
 Support the HR Generalists and recruiters, in conjunction with the Hiring Managers to fill various external positions
 Schedule pre-employment physicals, testing, and interviews with candidates
 Verify background checks and employment verifications

EDUCATION

Bachelor of Arts (B.A.), Business Administration / Management

The Sage Colleges, Troy, NY