AMANDA KOCH

358 Sugar Creek Lane | North Liberty, Iowa 52317

(319) 631-9961
mandysue04@hotmail.com

HIGHLIGHTS OF QUALIFICATIONS
Five years of providing professional guidance and counseling in the Health and Wellness field
Maintain up-to-date knowledge in the field of Health and Wellness by communicating with industry
experts and researching publications
Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Ten years of expertise providing client services and customer care

EDUCATION
Kaplan University Cedar Rapids, Iowa
Bachelor of Science in Health and Wellness November 2014

PROFESSIONAL EXPERIENCE
Sedgwick CMS Coralville, Iowa
Customer Service Representative August 2014 Present
Provide FMLA and short-term disability assistance to call-in clients
Participate in team meetings designed to improve personal performance and customer satisfaction
Document absences and intermittent leave utilizing internal company software
Ensure and verify accuracy of all medical documents with regards to claims

AdvoCare Corridor Area, Iowa
Distributor December 2012 Present
Assist clients to maintain a healthy lifestyle by providing encouragement, goal setting , exercise
routines
Creation of plans for individual clients to aid in overall health
Sell AdvoCare products including herbal cleanses, vitamins, 24-day challenges

Lantern Park Nursing and Rehab Coralville, Iowa
Certified Nursing Assistant and Restorative Aid April 2009 August 2014
Documented all client interactions and status utilizing internal AccuNurse voice documentation system
Performed ADLs: hygiene, ambulation, feeding, rehabilitation, companionship
Collaborated closely with healthcare providers to ensure clients were receiving proper care
Proven history of exhibiting courtesy, respect, and compassion for clients, families, caregivers, visitors,
physicians, and staff
Complied with HIPAA and OSHA regulations at all times
Maintained a safe environment by adhering to federal and state health regulations

Sugar Creek Lane Condominiums Association North Liberty, Iowa
Treasurer June 2009 June 2010
Performed accounting duties to ensure association services were sustained
Documented all payments made by clients utilizing Microsoft Excel software