Ashley Wade

Bravedreams1989@gmail.com | (402) 917-1176 | Omaha, NE 68111

EDUCATION

University of Nebraska at Omaha, Expected Graduation: 08/2024

Bachelor of Science in Business Administration
Minor Psychology

University of Nebraska Medical Center- College of Pharmacy Graduation: 12/2018

Nebraska Certified Pharmacy Technician

Skills

 Proficient with Microsoft Office Suite, ten-key and typing speed

 Prioritizing important tasks and ensuring they get done first
 Superb coaching and mentoring skills
 Able to speak to both decision-makers and junior staff in a tactful and
sensitive manner
 Persistent, patient, and sensitive to customers’ needs and apprehensions
 Ability to work well with all levels of the organization
 Powerful telephone skills, able to establish immediate trust and confidence
with customers
 Supply a safe and comfortable family environment for the children
 Provide for the child's basic physical and emotional needs

PROFESSIONAL EXPERIENCE

MetLife Omaha, NE
Job Coach and CSR III 06/2019 – 06/2020
 Assisted in training lower level contact center representatives
 Researched and resolved escalated issues and complaints
 Calculated premiums for dental, life, and vision coverages

Diplomat Specialty Pharmacy Omaha, NE

Pharmacy Technician 06/2019-05/2019
 Tracked refills & schedules accordingly with patients to assure timely delivery
 Received inbound calls from members, pharmacists, and doctors
 Documented all correspondence with patient notes
 Monitored fax queue and sends fax confirmations
 Performed follow-up outbound calls as needed
 Ensured proper reimbursement by 3rd party
Ubiquity Global Services Omaha, NE
Team Lead and CSR 03/2017-06/2018
 Assigned and divided tasks to lower customer service representatives
 Assisted with training and materials
 Completed research on issues that were escalated until resolved
 Walkthrough on steps on website and how to manage account.

Blue Cross Blue Shield of Nebraska Omaha, NE

Customer Service Representative 09/2015-11/2016
 Verified and explain medical, dental, and prescription benefits to both members
and providers
 Reviewed Explanation of Benefits with members and remits to providers
 Assisted members with billing and premium questions.
 Reviewed claims processing resolved claim issues if possible, if not would send
for review.

Intelliride
Team Lead and CSR Omaha, NE
 Managed transportation reservations daily for Medicaid clients. 08/2014-09/2015
 Managing team performance and progress.
 Allocated daily jobs and workloads.
 Monitored overall service quality with following up with complaints and
compliments

Cornerstone Staffing Inc., (PayFlex) Omaha, NE

Customer Service Representative 10/2013-08/2014
 Assisted customer with account management
 Updated customer information in database
 Conducted outbound calls to customer to verify account completion
 Complied with HIPPA guidelines
 Walkthrough on website for self-service

EMSI Omaha, NE
Medical Records Retrieval Caseworker 09/2012-06/2013
 Located and retrieved medical records on insurance applicants by calling medical
facilities
 Verified the applicant information if missing
 Negotiated the medical fees and the expedition of the records

West Corporation (Medco) Omaha, NE

Customer Service Representative 12/2010-09/2012
 Assisted callers with account management and prior authorization requests of
medications
  Conducted outbound calls to physician offices and insurance companies to
coordinate benefits
 Coordinated with other staff in the coverage review department of Medco to
release of medications to patients
 Complied with all HIPAA guidelines.

Wise Kids Inc., Omaha, NE

Teacher Assistant 08/2008-05/2012
 Helped children perform daily routines: toileting, dressing, eating, and sleeping.
 Supervised children's play; their physical safety at all times.
 Maintained a safe, clean and appealing environment.

Certifications

Foster Parent 11/2017 – Present

Certified Nebraska Pharmacy Technician 12/2018-Present