GINA LOIACONO

Goleta, CA | (626) 493-0281 | gina.loiacono@outlook.com

SKILLS
o Bilingual in English and Spanish
o Typing 70 wpm and experienced in using Microsoft Office.
o Knowledge of Medical Terminology; familiarity of ICD-10 codes
o Customer Service experience and effective leadership skills

EDUCATION
Bachelor of Science Health Science, GPA 3.77 Dec 2021
California State University Channel Islands, Camarillo CA

Associate of Arts Liberal Studies in Math and Science, GPA 3.16 Dec 2019
Mt. San Jacinto College, Menifee CA

EXPERIENCE
Medical Secretary Jun 2020 – present
Mark S. Corazza MD, Santa Barbara, CA
• Screen incoming telephone calls and take messages
• Schedule and receive patients for consultation and follow up appointments; organize new patient referrals and
request follow up authorizations through PCP
• Arrange referrals to other health care providers and schedule MRI and CT scans
• Prepare patient charts for upcoming appointments and file visit dictations
• Call in prescriptions and refills to pharmacy on physician's behalf
• Maintain Botox inventory by checking stock, anticipating needs, placing orders and verifying receipt
• Submit insurance authorizations for Botox and other specialty drugs on patient's behalf
• Represent the physician when meeting drug representatives and maintain drug sample inventory

Front Office Assistant Oct 2018 – Jan 2020

Rancho Physical Therapy, Murrieta CA

o Welcome and schedule all patients and visitors, in person, or over the telephone using proper etiquette.
o Respond to common inquiries and defuse complaints from patients in a polite and timely manner.
o Register new patients, update demographics, chart preparation and verify insurances.
o Submit for approval and obtain authorizations through insurance with specified diagnosis/treatment codes.
o Protect patient confidentiality and keep health information secured in accordance with HIPAA.
o Collect co-pays/insurance, create receipts for money collected, document payment in chart, and prepare payments for bank
deposit.

Lead Pharmacy Technician Dec 2015 – Sept 2018

CVS Health, Winchester CA

o Greet customers, answer phones and refer any questions, consultations, and concerns to pharmacist.
o Accept new prescriptions through data entry, bill/verify insurance, and collect co-pays.
o Work independently to fill 200+ prescriptions using Kirby, process daily Return to Stock, and Waiting Bin maintenance in a
timely manner.
o Work closely with the pharmacist to establish and maintain patient care communication, and reach company goals for overall
customer care, promotions, and annual flu shot goals.
o Schedule all technicians to ensure adequate coverage on all shifts, monitor and validate time and attendance.
o Partake in weekly district conference calls with District Manager to review goal achievement and service performance.