JANAYSSI LLERENA

1719 Broad Winged Hawk Dr Ruskin, FL 33570 | C: 813-401-2418 | janayssillerena@yahoo.com

Objective
The objective of this resume is to pursue a career with Florida Fish and Wildlife. I aim to apply for a Fish
and Wildlife Technician position. I believe my skills in pior lab experiences, internship, prior animal skills and
education will become an asset for this agency and provide a fresh new viewpoint on certain topics.
Highlights and Skills
• Organizational skills
• Thrives in fast-paced environment
• Effective communication and customer service skills
• Rapid learner
• Proficient in Microsoft Office
Achievements
• BJ’s Brewhouse Restaurant-Achieved Hostess of the year in August 2016
• Banfield Pet Hospital – Achieved One year anniversary in March 2021
• Global Tech Program - Data Analytics Certified in 07/2022
Internship Experience
• Global Tech Program: Data Analytics – May 2022 to July 2022
o Conducted educational workshops and LiveLabs in expanding knowledge in how to be proficient in
Excel and Tableau.
o Learned the importance of data analytics and how to critically analyze data and how to organize data
and data related portfolios.
Education
• Palm Harbor University High School – Palm Harbor, FL, United States
o Graduated with High School Diploma in 2015
• St. Petersburg College – St. Peterburg, FL, United States
o Graduated with an Associates in Art in 2018
• University of South Florida – Tampa, FL, United States
o Bachelor’s in Environmental Science and Policy, expected to graduate in 2022
o Global Tech Program: Data Analytics – May 2022 to July 2022
Lab Experience
• Biodiversity Sampling and Data Analysis
• Topographic Profile and Beach Surveying
• Wetland Delineation
• Water Quality Analysis
• Soil Analysis

Work Experience
BayCare Hospitals - St. Joseph Hospital – Tampa, FL
June 2022 to Current
• Emergency Room Registrar 1
o Verify demographics and Health insurance with patients
o Collect copays and coinsurance when applicable
o Abide HIPPA laws
o Basic health insurance terminology and basic medical terminology
Banfield Pet Hospital – Carrollwood, FL
March 2020 to May 2022
• Client Service Coordinator
o Handle patient and client medical records and setting up new patient and client accounts
o Appointment scheduling, confirmation calls, and follow up calls
o Refill and order patient medication and call-in prescription refills for patients at local
pharmacies with veterinarian approval
o Help medical team restrain patients when needed and helped bring patients to their owners
Maximus Federal Service – Riverview, FL
September 2019 to March 2020
• Customer Service Representative
o Help consumers select health insurance plans that best fits their need and with the application
process including navigating through Healthcare.gov and sending verification documents
o Answer general inquiry questions and concerns and reset and unlock consumer accounts
o Computer skills, script base reading and research, and answering phone calls
o Basic health insurance terminology and basic medical terminology
Barnes and Nobles – Clearwater, FL
September 2018 to May 2019
• Café Barista
o Cash handling in the register
o Multitasking in preparing food and drinks, organized food based on FIFO procedures
o Thrived in a fast-paced environment and kept café and dining room clean
o Stocked up supplies
BJ’s Restaurant and Brewhouse – Clearwater, FL
August 2016 to September 2018
• Host
o Greeted guest
o Took down guest information onto the computer and answered incoming phone calls
o Advertised restaurant specials
o Organized and planned for large parties
• Takeout
o Cash handling in the register
o Multitasked in putting orders in, organizing and prepped incoming orders
o Aided team members if needed
• Food Runner
o Kept constant communications with team members and management
o Organize and prepared incoming orders
o Stocked up supplies
o Cash handling
PetSmart – Clearwater, FL
September 2015 to July 2016
• Pet care Associate
o Medicated, fed, and watered all animals, and kept cleanliness of animal centers
o Heavy lifting, stocking, and organized shelves
o Proceeded with cat adoptions from PCAS (Pinellas County Animal Services)
o Inform and educate customers on the animals