Diondra Rucker

Claims Processor/ Call Center Representative/ Data Entry/ Customer Service

Washington, DC 20019
diondrarucker@yahoo.com
+1 202 940 2787

Working in Customer Service Field over 10 years well experienced and professional
at all times. From greeting customers to answering phones,Faxing,Computer data
entry,using company computer systems and getting outside duties done to complete
the task.Looking for company to grow and expand that's professional and go by Covid
19 guidelines.

Work Experience
Government Contractor/Processor/Call Center Representative
TDB Communications - Washington, DC
February 2021 to Present
Taking Inbound Calls
Effectively communicated with team members to maintain clearly defined
expectations.
Performing various duties inside company software, Excel, Word
Using Group Chat to find Problem Solving, Ask questions,
Processing, Unemployment Claims, Medicaid Applications
Handling Top Secret Government information into data base
Maintain Important Documents and made outgoing calls when needed
Meeting deadlines requested by supervisor in timely manner
Manage going in and out of systems to process cases assigned

Concierge
Planned Companies - Washington, DC
April 2020 to February 2021
Effectively communicated with team members to maintain clearly defined
expectations.
Performing various duties inside company software(Building link,Yardi,Mystique etc.
Greeting Residents also quests making sure they get to destination located in
building or surrounding location
Answering phone directing them and giving information needed
Handling guest mail and putting in correct area needed
Maintain accurate Key control logs and managing the online system for resident
access to public and private access areas.
Staying Covid-19 safe for me and residents safety
Directing service request to maintenance and complete service requests call backs.
Staying professional at all times also keeping area cleaned and tidy
Front Desk Agent/Concierge

Wyndham Hotel Resort - Alexandria, VA

February 2018 to March 2020
Welcomed guests upon entry to the hotel, assisted with check in and check out.
Answered phones, booked reservations, respond to emails and electronic
reservations.
Kept records of occupied rooms and guests' accounts.
Prepared check out receipts and collected payments from departing guests.
Shampoo Assistant/Receptionist

Glynn Jones Salon and Spa - Washington, DC

August 2016 to February 2018
..Greet customers with excellent professionalism and in timely and accurate
fashion, Data Entry, assist clients with shampoo, Give accurate and appropriate
information to answer questions, and resolve complaints
Processing order forms, Booking Appointments and requests for rebooking
Processed cash withdrawals, deposit
Sanitation,cleaning towels filing paperwork copying paperwork

Muti-tasking very well with inbound calls, outbound calls

Receptionist

Bubbles Hair Salon - Washington, DC

November 2014 to August 2016
Greet customers coming in and provide information about salon services and retail
product

Assist in maintaining reception area and organize salon environment

Handle money and major credit cards using POS system to maintain payments

Answer phones, made booking appointments, maintain accounts and client records

Faxing, filing, mailing, drop security deposits

Maintain a clean environment for customers and stylist

Help selling retail for stylist and open and closed shop