MARY ROSE T.

CERDENIA
MOBILE NUMBER : 056-415-7327/055-4548066
E-MAIL ADDRESS :mau_trinidad@yahoo.com
OBJECTIVE:
 To obtain a position in the field that fit my qualifications and further develop
my talents and skills for continuous career improvement

WORK EXPERIENCE:
 HYPER PANDA (CASHIER/CUSTOMER SERVICE REPRESENTATIVE)
DUBAI FESTIVAL CITY (OCT 9, 2012 – till present)
 Receive payment by cash, check, credit cards, vouchers, or automatic
debits.
 Issue receipts, refunds, credits, or change due to customers.
 Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change.
 Greet customers entering establishments.
 Maintain clean and orderly checkout areas.
 Establish or identify prices of goods, services or admission, and
tabulate bills using calculators, cash registers, or optical price
scanners.
 Answer customers' questions, and provide information on procedures
or policies
 VISTA LAND LIFESCAPE INC. (ADMIN STAFF )
Shaw blvd.Mandaluyong Philippines (FEB2012-JULY2012)
 Communicate with customers, employees, and other individuals to
answer questions, disseminate or explain information, take orders and
address complaints.
 Answer telephones, direct calls and take messages.
 Compile, copy, sort, and file records of office activities, business
transactions, and other activities.
 Operate office machines, such as photocopiers and scanners, facsimile
machines and personal computers.
 Maintain and update filing, inventory, mailing, and database systems,
either manually or using a computer
 5 ACES RESTAURANT (EVENT COORDINATOR)
Sto. Tomas Sampaloc Manila City, Philippines (JUNE2010-
JUNE2011)
 talk with clients about events and offer suggestions to ensure their
requests can be met

 negotiate the type and costs of services to be provided, in line with a

budget

 organize the venue and ensure that it is appropriately set up, with
regard to seating and decor

 consult with management to ensure adequate staff members are

rostered for duty, and with catering staff to plan the menu
  consult with service providers such as entertainers and transport
companies

 coordinate staff to ensure the program of events occurs on time (for

example, speeches and the serving of food and refreshments)

 oversee work by contractors and report on variations to work orders

 find solutions to any problems that arise concerning services or

programmes provided

 advise senior management on matters requiring their attention and

implement their decisions

 follow up with clients to arrange payment and, after the event, to

evaluate the service provided

 collect and analyze data on projects undertaken, and report on project

outcomes.

QUALIFICATIONS, INTEREST AND SKILLS:

 Goal Oriented and Trustworthy
 Can work with minimal supervision
 Can work under pressure
 Dedicated and willing to work hard to offer competent skills
 Eager to learn new knowledge and apply learned skills
 Willing to work overtime

EDUCATIONAL BACKGROUND:
TERTIARY : Universidad De Manila 2006-
2010

Escolta, Manila City Philippines

Bachelor of Science major in Business

Management

SECONDARY : Ramon Magsaysay High

School 2002-2006

Espania Manila City Philippines

PRIMARY : Legarda Elementary School

1996-2002

Sampaloc, Manila City Philippines

PERSONAL INFORMATION:
Date of Birth : October 28, 1989 Civil
Status : Single

Age : 25 Nationality : Filipino

Sex : Female Religion :

Roman Catholic

I hereby certify that the above statements are true and correct.

MARY ROSE T.
CERDENIA

Applicant