CHARIE T.
DELA TONGA
+97150 292 0959
charietdelatonga@hotmail.
com
Villa 90 Street 23 Khalifa
City Abu Dhabi, UAE
SKILLS:
Bookkeeper/ Financial
Statement Preparation
Customer Service
Knowledgeable in
Microsoft Office (word, Secretary / Data Controller @ Meera Engineering Consultancy Bureau,
excel and power point) Al Falah St. Abu Dhabi U.A.E. — AUGUST 2016 to JULY 2017
Data encoding
Technical Support
Good English
communication skills
Objective:
To work in a challenging atmosphere by exhibiting my skills with utmost
sincerity and dedicated smart work for the growth of your company.
Experience:
Accountant / Data Controller / HR Personel / Personal Assistant cum
Secretary @ Fonoon Ceremonial Services, Khalidiyah Area Abu Dhabi
U.A.E. — JULY 2017 to SEPTEMBER 2017
- Handled the book of accounts of the company
- Worked with the Invoices, Quotations, Purchase Orders, Delivery Notes, and
other accounts related.
- Processing all related employee documents such as, DAMAN CARDS,
WORKING PERMITS and VISA.
- Worked with the PAYROLL and applying for the payroll cards of the
employees.
- Handled the hiring system for the new employees for the needs of the
company.
- Maintain the filing of the company’s documents (hard copy and soft copy).
- Monitoring all documents expiry such as company’s LICENSE,
CERTIFICATES, REGISTRATIONS, EMPLOYEE’s PASSPORTS, VISA, and
DRIVING LICENSE (if any).
- Assisting the Managing Director and the Assistant Manager such as
arranging meetings, reminding their business schedules on a daily basis, worked
with them side by side.
- Answering phone calls on a daily basis.
- Organizing and maintaining paper and electronic files
- Scheduling appointments
- Providing information to callers
- Implementing new procedures and administrative systems
- Preparing and disseminating correspondence, memos and forms
- Document expenses and hand in reports
- Undertake occasional receptionist duties
- Proficiency in MS Office
Administrative Human Resource @ Circle Café and Sushi Counter, Al
Zahiyah Abu Dhabi U.A.E. — APRIL 2016 to JULY 2016
- Filing restaurant’s employees records
- Interviewing applicants for restaurant’s staff
- Worked as an Assistant Finance Manager
- Worked as an Assistant Senior Accountant
- Processing of employee’s requirements for working visa
- Monitoring employee’s visa and passport expirations
- Monitoring company’s legal contracts and transactions from suppliers
for restaurant’s inventory.
STRENGTHS: Customer Service Representative @ SPARK, TELETECH Customer
Care Management Philippines, Inc. (New Zealand Account) —
November, 2015 – February, 2016 (2 months)
Well-rounded
- Handling customer inquiries and complaints.
Hardworking - Worked as a Technical Support for Internet services, troubleshooting
Committed and other Internet issues.
- Handled billing concerns, customer’s monthly charges.
Motivated
- Conducted meetings for sales and quotas.
Can work under pressure
Customer Service Representative @ COMCAST, STARTEK
Philippines, Inc. (American Account) — February, 2014 – October,
PERSONAL 2015 (1 year, 8 months)
PARTICULARS: - Handling customer inquiries and complaints.
- Worked as a Technical Support for Internet services, troubleshooting
Age: 33
and other Internet issues.
Date of Birth: October 17, - In-charged of dispatching technicians for home services.
1983 - Handled billing concerns, customer’s monthly charges and
processing payments.
Sex: Female
- In-charged of upgrading and replacing services/package
Marital Status: Single - Conducted meetings for sales and quotas.

Nationality: Filipino Customer Service Representative @ BARNES & NOBLE, TELETECH

Customer Care Management Philippines, Inc. (American Account) —
Height: 5’8”
October 2013 - January 2014 (3 months)
- Handling customer inquiries and complaints.
- Provided technical support for e-reader devices
EDUCATIONAL - Handled billing concerns, processing payments.
ATTAINMENT: - Provides assistance for customers with their wireless Internet connection.
Bachelor of Science in - Replacing e-readers under warranty and out of warranty
Business Administration - Offers assistance with downloading e-books for e-reader devices
Major in Accountancy - Handled sales, selling updated or higher version of e-readers.

Philippine School of Receptionist / Secretary / Bookkeeper @ Earl’s Music Learning Center,

Business Administration
Quezon City, Philippines
(2007-2013)
Philippines — December 2011 to June 2013 (1 year, 6 months)
- Encoding daily sales.
- Managing enrollees and organizing desired schedules.
- Handling customers’ inquiries and complaints.
- Preparing financial statements

References:
Available upon request.