Administrative Assistant- Cementerio Parque De Luz

Job Description
Duties & Responsibilities
Answer phones and provide customer service support.
Provide administrative support to location staff.
Request, track and distribute Conveyance of Burial Rights.
Verify property availability and reserve for sales.
Generate letters to customers.
Maintain Temporary Protection Program, to include: maintaining list,
creating certificates and letters.
Update plats with property sales, cancellations, transfers, exchanges,
name changes, interment rights, and burials.
Research customer accounts and complete Pre-Need Verifications.
Create aftercare packets.
Monitor Unapplied Cash report.
Prepare bank deposits.
Receipt, report, and deposit all daily receipts.
Prepare and code all invoices for submission to accounts payable.
Utilize various reports to identify problematic customer accounts and
take action to correct.
Provide exceptional customer service including rapid resolution of

customer concerns.
Expected to comply with Internal Audit policies & procedures.
All other duties as requested by management.
Qualifications, Experience & Physical Requirements
High school diploma or some college preferred.
Ability to handle pressure of meeting deadlines.
Proficient in Microsoft Office such as Word, Excel, and Outlook.
Excellent

written

and

verbal

business,

communications

and

organizational skills.
Excellent customer services skills.
Bilingual (English-Spanish) preferred.
Must be self-starter who is detail oriented, accurate, and very reliable.
Valid Puerto Rico drivers license with a good driving record.
Ability to multitask and be a team player.
As must available to work, holidays, weekends and flexi time.