Amy Hicks

Professional Profile
Meticulous, enthusiastic professional with a strong background in communications, mathematics, and finance. Successful background in writing, conducting SME interviews, researching, proofreading, and editing. Logical and proactive approach to solving business and technical problems. Highly astute, fast learner with an energetic dedication to meeting deadlines and collaborating with team members. Organized, disciplined team player who excels in independent assignments with minimal supervision. Passionate love for research and learning. Able to draw the right information from interview subjects under tight deadlines.

Key Skills
Technical writing & editing  Interviewing subject matter experts  Research & analysis of complex data


Planning and organizing large projects  Document/configuration management  Professional briefing preparation and delivery


Core Qualifications
COMMUNICATIONS

in-depth research and organized thousands of pages of background information into concise, easy to understand material for published books and articles  Developed, modified, and maintained documentation including technical specifications, ISO procedures, training materials, and presentations  Wrote an overview of submarines and sonar array systems that was designated as mandatory training material for new employees at Lockheed Martin MS2
ANALYTICAL
 Departmental

 Completed

designee for financial database roll-out; populated the system program data and trained analysts on corporate system  Completed an independent senior research project that combined survey creation, data compilation, statistical analysis, and anthropological research that culminated in a unique picture of tea drinking habits  Solid track record of working with complex data from multiple sources (Using subscription databases, whitepapers, internal publications, books, PivotTables, Access, etc.)

COMPUTER SKILLS
 Extensive  Proficient

experience with social networking media, Microsoft Word, Project, Excel, and PowerPoint in Hyperion, SAP, Access, Java, Photoshop, and VisualBasic  Working knowledge of Navision Axapta, Visio, Photo POS Pro, Quark Xpress, PCMS Web, OHM, DreamWeaver, C, and CSI

Related Employment
SELF-EMPLOYED Telecommute Writer/Editor November 2006 Present y Researched, composed, and edited 5 nonfiction business books; one of which is required reading for crmindustry.com (A Customer Relationship Management website for professionals)

Amy Hicks
y Writing, editing, conversion, collection, and validation of articles for Internet Brands doityourself.com one of the Top 50 Websites in the World according to Time Magazine y Created detailed processes for new business owners in order to teach them how to setup their business, including licensing, accounting, sales and cash flow forecasting, hiring, etc. TEMPUR-PEDIC R&D Duffield, VA Project/ISO Assistant - November 2007- April 2008 y Altered procedures for purchase orders and reduced processing time by 30% y Updated and created ISO 9001:2000 documentation procedures y Provided monthly expenditures and financial reports to executive level under fiscal deadlines LOCKHEED MARTIN MS2 Riviera Beach, FL Senior Finance Intern Summer 2006 y Created processes and implemented a database that reduced workload planning variance by 40% y Contributed to evaluating and forecasting short and long-term facilities capacity, needs, and solutions for growth y Served as workforce analyst to prepare staffing for long-term business growth LOCKHEED MARTIN MS2 MANASSAS, VA Finance Intern Summer 2005 y Reconciliation of long range plan orders/sales/profit data to ensure accuracy y Streamlined labor suspense process that sped the process and improved the quality of corrections y Developed presentation for financial analysts introducing new ROIC metric to financial analysts; approved by CFO

Formal Education
SWEET BRIAR COLLEGE Bachelors of Arts, 2007 Business Major Math Minor

Sweet Briar, VA 24595 Cumulative GPA: 3.3 Core GPA: 3.5

Awards & Honors

SAT Verbal score: 790 (missed one question) - National Merit Scholar Semi-Finalist; Alpha Lambda Delta Honors Society, Betty Bean Black 4 year scholarship; Philip Morris Academic scholarships applicable to final 2 years.

Volunteer Work
RED CROSS Kingsport, TN 37664 CONTACT-CONCERN/211 Kingsport, TN 37664 WILDLIFE SANCTUARY West Palm Beach, FL 33401

Additional Work Experience

Rutledge Inn Restaurant ASSISTANT MANAGER Amherst, VA 2004-2007 Sweet Briar College - EXECUTIVE STUDENT LEADER Sweet Briar, VA - 2006-2007 Sweet Briar College COMPUTER LAB ASSISTANT/TUTOR Sweet Briar, VA 2006-2007