Laetitia Oosthuizen Johannesburg, Gauteng

+2782 901 7583

tishaoosthuizen@gmail.com

https://www.linkedin.com/in/laetitia-oosthuizen-856749212/
------------------------------------------------------------------------------------------------------------------------------------------

Summary

I see myself as a confident, well spoken individual that performs well under pressure. I am
persistent, self driven, resourceful and diligent in the functions assigned to me. I am a team player
as well as a natural leader who will ensure that all deadlines are met and that all team members are
confident and competent in anything or everything that they tackle. I am fit, healthy and mentally
strong. I am patient with a sense of humour and skilled in the art of intellectual conversation and can
adapt to any situation. I am result driven!
In my daily tasks as a Personal Assistant I have managed to better my skills in Diary management,
travel arrangements, communication, customer services as well as administration. I am seeking
meaningful, employment in a company where there is scope for both growth and remote
employment.
------------------------------------------------------------------------------------------------------------------------------------------
Education
2021 Administrative Support Alison online school
Administrative Support
Certificate

2021 Project Management Alison online School

Fundamentals of Project Management
Certificate

2019 Exam Invigilation Benchmark

Invigilation Course

2013 Secretarial Damelin

Associates Degree

2009 Call Center / Customer Service Call Centre Communications

Call Center Operative
Certificate

2008 High School Damelin Correspondance

Matric (Grade 12 / High School Diploma / NQF 4)
Subjects: English, Afrikaans, Geography, Biology
------------------------------------------------------------------------------------------------------------------------------------------
Skills

Navision Intermediate ILM Intermediate

Pastel Evolution Beginner Microsoft Office Intermediate
Diary Management Advanced Customer Support Advanced
Typing Intermediate Proof Reading Intermediate
Communication Advanced Travel Arrangements Advanced
Customer Service Advanced Telephone Skills Advanced
Office Management Intermediate Administration Advanced
------------------------------------------------------------------------------------------------------------------------------------------

Experience
11/2018 - Present Personal Assistant to Realtors
Gary Hawthorn (Propertycoza)

 Schedule meetings and manage calendars

 Answer phone calls
 Responding to emails
 Taking detailed messages
 Take accurate and comprehensive notes at meetings
 Help with daily time management
 Run errands as requested both for work and private life
 Plan travel, including flights, accommodation and ground transportation
 Compile detailed itinerary
 Coordinate events and speaking engagements
 Draft correspondence such as emails and letters
 Preparing, organising and storing information in paper and digital form
 Dealing with queries on the phone and by email
 Greeting visitors at reception
 Customer support both telephonically and via email correspondence
 Collection of FICA documentation and any other required documentation such as transfer
documentation etc.
 Manage online advertising on Social Media (Facebook)
 Distribution of promotional/Marketing supplies
 Arranging post and deliveries
 Typing up letters and reports
 Updating computer records using a database(CRM)
 Printing and photocopying
 Ordering office supplies
 Over seeing office. Maintaining office systems
 Liaising with suppliers and contractors
 Liaising with staff in other departments, e.g. finance, HR
 Working in an office as well as remotely
01/2015 - Present Office Administrator - Free Lance
Caravan Repairs https://www.facebook.com/Caravan-Repair-Centre-432702273931345

 Manage online advertising on Social Media (Facebook)

 Distribution of promotional/ marketing supplies
 Customer Support both telephonic and email correspondence
 Diary Management to owner
 Procurement of parts, Spares and consumables
 Procurement of office stationery and supplies
 Liaison with suppliers
 Checking in and out of caravans for repairs
 Creating of Job Cards
 Invoicing
 Quotations
 Statements
 Filing of documentation
 Collection of weekly time sheets
 Capturing of business expenses
 Capturing of VAT
 Petty cash Reconciliation
 Account Reconciliation

11/2017 - 10/2018 Administrative Clerk

Natures Dream Bread cc http://www.naturesdreambread.co.za/

 Answering of switchboard
 Diary Management of Partners
 Taking detailed messages
 Order taking
 Processing of completed orders
 Processing of damages and returns
 Liaison with customers
 Price negotiation with suppliers
 Quotations
 Invoicing
 Account reconciliations
 Petty cash reconciliations
 Procurement of office stationery
 Procurement of office supplies
 Customer support
 Handling of customer complaints
 Complaint resolutions
 Fleet vehicle management – booking of services , licence disc renewals
 Management of staff loan book
 Dealing with organizations drivers
04/2016 - 10/2016 Creditors Clerk
Co Props / Souvla Braai / City Pets https://souvlabraai.co.za/

 Processing accounts and incoming payments in compliance with financial policies and
procedures
 Performing day to day financial transactions, including verifying, classifying, and recording
accounts payable data
 Preparing bills, invoices and bank deposits
 Process outgoing payments in compliance with financial policies and procedures
 Reconcile the accounts payable ledger to ensure that all bills and payments are accounted
for and properly posted.
 Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly
vendor statements
 Facilitate payment of invoices due by sending bill reminders and contacting clients
 Generate reports detailing accounts payable status
 Understand expense accounts and cost centers
 Understands compliance issues around accounts payable processes
 Pastel evolution Invoicing system

09/2013 - 10/2016 Personal Assistant to realtors

Gary Hawthorn (Propertycoza)

 Schedule meetings and manage calendars

 Answer phone calls
 Responding to emails
 Taking detailed messages
 Take accurate and comprehensive notes at meetings
 Help with daily time management
 Run errands as requested both for work and private life
 Plan travel, including flights, accommodation and ground transportation
 Compile detailed itinerary
 Coordinate events and speaking engagements
 Draft correspondence such as emails and letters
 Preparing, organising and storing information in paper and digital form
 Dealing with queries on the phone and by email
 Greeting visitors at reception
 Customer support both telephonically and via email correspondence
 Collection of FICA documentation and any other required documentation such as transfer
documentation etc.
 Manage online advertising on Social Media (Facebook)
 Distribution of promotional/Marketing supplies
 Arranging post and deliveries
 Typing up letters and reports
 Updating computer records using a database
 Printing and photocopying
 Ordering office supplies
 Over seeing office. Maintaining office systems
 Liaising with suppliers and contractors
 Liaising with staff in other departments, e.g. finance, HR
 Working in an office as well as remotely
09/2013 - 03/2016 Creditors Clerk / Receptionist
Konecranes Head Office South Africa https://www.konecranes.com/en-za

Creditors clerk
 Procurement of office Stationery
 Processing accounts and incoming payments in compliance with financial policies and
procedures
 Performing day to day financial transactions, including verifying, classifying, and recording
accounts payable data
 Preparing bills, invoices and bank deposits
 Process outgoing payments in compliance with financial policies and procedures
 Reconcile the accounts payable ledger to ensure that all bills and payments are accounted
for and properly posted.
 Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly
vendor statements
 Facilitate payment of invoices due by sending bill reminders and contacting clients
 Generate reports detailing accounts payable status
 Understand expense accounts and cost centers
 Understands compliance issues around accounts payable processes
 Management of cellular phone contracts
 Oversee verification of BBEEE Certification
 ILM to Navision transfers
 Cost comparison and price negotiation between suppliers
 Switchboard relief

Front desk/ Receptionist September 2013 – January 2014

 Making appointments for all staff or for specific employees, such as executives
 Processing bills and helping clients or customers if they have any questions about their
charges
 Organizing files for billing, customer and client records, etc.
 Directing visitors to the correct office
 Responding to all customer inquiries in a polite and timely manner
 Filing for creditors and debtors department
 Creating Purchase orders for stationery
 Preparing, organizing and storing information in paper and digital form
 Dealing with queries on the phone and by email
 Greeting visitors at reception
 Managing diaries, scheduling meetings and booking rooms
 Typing up letters and reports
 Updating computer records using a database
 Printing and photocopying
 Ordering office supplies
 Maintaining office systems
 Liaising with suppliers and contractors
 Liaising with staff in other departments, e.g. finance
03/2013 - 07/2013 Office Support All Rounder
Monmarch Marketing https://www.monarchmarketing.co.za/
 Verification of BBEEE Certification
 Stock movement reports
 Archiving
 Switchboard Relief
 Taking detailed messages
 Transport payments processing and capturing
 Ordering of office supplies and stationery
 Assist in all departments as needed

10/2012 - 02/2013 Teacher Assistant

Saryna Kiddi Care

 Developing and implementing lessons and work schemes, using the Early Years Foundation
 Stage as a framework
 Providing a safe and stimulating environment that facilitates learning
 Organising and supervising play and work activities (for example reading, cooking, music,
 dancing etc)
 Liaising with parents, carers and professionals such as speech therapists and health visitors
 Maintaining records
 Monitoring and recording progress

12/2011 - 06/2012 Personal Assistant / Administrator

Servamus Security cc / Imvula https://www.imvula.net/

 Diary management to CEO, HR Manager and Financial Manager

 Procurement of Uniforms
 Distribution of uniforms
 Procurement of office supplies
 Updating of PSIRA system
 Capturing of all new employee information onto Easy Roster
 Creditors account reconciliation
 Answering of switchboard
 Booking of conference rooms
 Year end function event planning
 Booking of travel and accommodation as required

09/2009 - 09/2010 Data Capturer

VAT Refunds TA Morisk Investments https://www.taxrefunds.co.za/

 Capturing of cross border tourist rebates in accordance to South African Customs

 Switchboard relief
 Filing
 Scanning
 Copying
 Customer Support – Queries , Complaints, Follow ups
02/2009 - 09/2009 Data Capturer
Sizabantu Personnel Agency https://sizabantu.com/

 Taking detailed minutes of meetings

 Capturing of applicants Resumes
 Maintaining CRM
 Archiving
 Filing
 Switchboard relief
 Customer Support both telephonically and via email
 Scanning
 Copying

05/2007 - 10/2008 Teachers Assistant

Paddingtons Place

 Developing and implementing lessons and work schemes, using the Early Years Foundation
 Stage as a framework
 Providing a safe and stimulating environment that facilitates learning
 Organising and supervising play and work activities (for example reading, cooking, music,
 dancing etc)
 Liaising with parents, carers and professionals such as speech therapists and health visitors
 Maintaining records
 Monitoring and recording progress

01/2004 - 03/2007 Hostess / Front Desk

The Thatch Guest House and Conference Centre

 Check guests in and out of their rooms

 Answer any questions guests have
 Make recommendations for activities and restaurants
 Store any luggage guests have
 Answer the phone and direct the call
 Take reservations on the phone
 Arrange transportation for guests
 Maintain the record of guests that have checked in and out

------------------------------------------------------------------------------------------------------------------------------------------

Languages
English – Native

Afrikaans - Fluent

------------------------------------------------------------------------------------------------------------------------------------------