FIRST NAME LAST NAME

Waka waka, Cavite · 0945XXXXXXX

saminahey@gmail.com

To apply in a company where I can expand and learn more, enhancing the knowledge and experience I
gained with the Business Processing Organization industry. To be in a healthy environment gathering
more people to interact with personally and professionally to be in a healthy competition that drives
productivity. (State your goal)

EXPERIENCE
(SUMMER JOB) 2015 – 2018
ADMINISTRATIVE ASSISTANT, MUNICIPALITY OF NAGUILIAN
● Do basic works in the office such as arrange files by alphabet, assist visitors.
● Input data of each barangays in an organize manner using excel.

JANUARY 2020 – JANUARY 2022

CUSTOMER SERVICE REPRESENTATIVE, CONCENTRIX
● Manage large amounts of incoming phone calls
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive
communication
● Provide accurate, valid and complete information by using the right methods/tools
● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow
up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers

JANUARY 2019 - DECEMBER 2019

STUDENT LIBRARY ASSISTANT, SAINT LOUIS COLLEGE
● Assists with daily tasks of the library such as:
▪ Issue new library cards
▪ Check out library materials
▪ Receive returns
▪ Collect late charges
▪ Determine outstanding materials
▪ Oversee return, books and materials to stacks.
EDUCATION
2014- 2018
SENIOR HIGH SCHOOL, HAVIVI NATIONAL HIGH SCHOOL
Graduated with honors.

AUGUST 2018- DECEMBER 2019

BACHELOR OF SCIENCE IN ACCOUNTANCY, SAINT LOUIS VUITTON COLLEGE
Undergraduate

SKILLS

SOFT SKILLS: HARD SKILLS:

Social media management
Communication Lead generation
Time management Microsoft office
Problem-solving Google docs
Critical thinking eBay
Organizational Customer care
Stress management Email support
Adaptability Chat support
Creativity Phone communication
Resourcefulness Inbound/outbound calling
Open to criticism Executive assistance
Virtual assistance
Graphic design

Also, the following are the tools that I have experience using and familiar with.
(Ecommerce website) eBay, Amazon, Shopee
(Social Media sites) Facebook, Instagram, Twitter, LinkedIn, TikTok
(VoIP/Softphone) Avaya
Genesys Agent Desktop
(Emailing system) Outlook, Gmail
(Graphic designing tool) Adobe Photoshop, Adobe Illustrator, Canva

CERTIFICATION

Course graduate from Virtual Assistant Training Philippines under Jomar

Allen Enecio

(https://www.facebook.com/VirtualAssistantTrainingPhilippines)

Google Ads Display Certification

https://skillshop.exceedlms.com/student/award/ebqopDWpERtc2sxhxzfK8452UP

CHARACTER REFERENCE

Di Maano, Jr.
+639565404877
dimaano@gmail.com
Account Team Leader
Concentrix Baguio

Mark Tahimik
+639165900000
marktahimiklang@gmail.com
Account Coach
Concentrix Baguio

Bongbong Robredo
+639171236987
tatakbongpresidente@gmail.com
Founder of VATP