GERLIE L.

MENDANA
GENERAL ADMIN

About Me
I am self - motivated and hardworking assistant. I have more than 7 years of
solid administrative supervisory experience. Communication abilities are
something I excel at. I conduct myself with integrity, sincerity and

Contact professionalism.

Phone
(+639) 474-798001 Experience
Email Concentrix September 2022 - Present
vapgmendana0613@gmail.com
Customer Service Advisor
Address
Carmona, Cavite Phil..
Responding to incoming calls from the customers, answering
questions and inquiries, troubleshooting problems, providing

Apps/ Tools information and handling complaints regarding the organization's

products or services.
Recommending potential products and services to suit a customer's
Canva needs.
Google Sheets
Developing and maintaining accurate files
Ensuring customer requests are handled in an appropriate and
Google Documents
timely manner
Descripts
Grammarly
Zoom Greystone Asia Resources Inc. 2013 - 2021
Google Drive
Admin Supervisor
Quickbooks
Last Pass Provide guidance and support to my administrative staff to
perform their duties effectively.
Quilbot
Supervise the monthly billing, staff scheduling, and payroll
WhatsApp processing activities using QuickBooks System.
Discord Ensure that administration team follows company standards
and guidelines for operational efficiency.
LinkedIn
Provide support to resolve any problems faced by the
Facebook administration team.
Dash Manage the staffing and supply needs for all departments
Atlas
Samson
 Assist with the day to day operation of an office by doing such as
filling paperwork, answering phone calls, preparing documents,
book a flight.
Preparing documents for the meeting of the executives
particularly CEO,
Inquiries/Purchases all the parts needed for the preventive
maintenance of all the company vehicles
IN charge of the company permits, online registration for the
company trademarks and logo
IN charge of all the company vehicles and registration
Evaluate current operations to identify and implement process
improvements.
Provide support in recruitment, evaluation, and training of staff
members.

Education
2000 - 2002

STI College Carmona Cavite

Bachelor of Science in Information Management

2022
Virtual Assistant Portal PH

Completed Virtual Assistant Portal Course