RISKA NATHANIA

+6287761874263 | riskanathania@gmail.com | linkedin.com/riskanathania

Bantan Kangin Street, Tibubeneng, North Kuta
As a final semester student seeking for a job in hotel industry especially as reservation agent, I have the ability to
build good relationships with customers and the ability to influence them with the right marketing strategies. I also
have good communication skills and am able to work in a team, as well as the ability to adapt quickly and think
creatively in different situations. I am ready to learn and grow in my career as reservation agent, and ready to be
a productive contributor to the companies I serve.

Work Experiences
Jambuluwuk Oceano Seminyak - Seminyak, Bali Jan 2021 - Jul 2021
Front Office Trainee
Handling Guest Check-In and Check Out
Handling Telephone Operator
Handling Guest Complain
Operating Hotel System (Power Pro)
Input bookings from OTA and walk in guest
Developing strong communication and interpersonal skills, including the ability to work effectively with colleagues from different
departments.
Prepare and check all registration card for guest check in

The Trans Resort Bali - Seminyak, Bali Jul 2022 - Jan 2023
Sales and Marketing (Reservation) Trainee
Answering and managing guest inquiries about room availability, rates, and hotel services, resulting in positive feedback and
improved guest satisfaction ratings.
Assist in making revenue reports that are done every weekend.
Assist in closing and opening allotments in the channel manager.
Handle and help to follow up to make invoices to confirmation letters.
Assist in meeting predetermined targets such as the use of people who have downloaded the allo bank application.
Assist in all operations that occur within the department.
Participate in increasing hotel revenue by attracting more guests who book rooms directly.

Twin Guest House Canggu - Canggu, Bali Aug 2019 - Present

Admin Social Media
Answering all inquiries on Instagram, WhatsApp, and channel manager
Post content Instagram such as photo and video
Reels Content Video Achive at 4,855 views with account reached 4,880

Education Level
Bali Tourism Polytechnic - Nusa Dua, Bali Jul 2019 - Oct 2023 (Expected)
Diploma in

Organisational Experience
International Hospitality Entrepreneurship and Innovation Conference - Nusa Dua, Bali Dec 2022 - May 2023
Secretary
Responsible for taking notes during meetings and summarizing the overall discussion results of each division.
Responsible to the Chairman of the Committee in carrying out secretarial duties and always coordinate when carrying out tasks.
Make revisions to proposal reports and others during guidance with lecturers.
Participate in providing ideas and suggestions in Management Application Program activities.
Creating logbooks, activity calendars, and targets that must be filled in by each division.
Create invitation letters for the implementation of proposal seminars, events, and results seminars.
Able to coordinate with the Public and Documentation division in making designs for Management Application Program activities.
Coordinate with the Public and Relation division regarding correspondence, information dissemination, and evaluation and feedback
forms.
Prepare attendance lists for students, lecturers, guests and speakers.
Handle administrative needs for invitations, talents, and additional personnel needed in Management Application activities.
 Responsible for the preparation of Accountability reports and Activity Result Reports.

Skills, Achievements & Other Experience

Achievements (2022): Achive Highest Revenue Generate from Direct Booking at 995 Million during 6 months training period
Soft Skills: Communication, Interpersonal Skill, Multitasking, Attention to Detail, Customer Satisfaction, Time Management, Telephone
Manner, and Team work
Hard Skills: Microsoft Office, Canva, Inshot