M.

SAAD KHAN
Saad007759gmail.com

Mobile no: 7869112409

Bhopal – MP 462001
Customer Support & Relationship Specialist

EXPERIENCE PROFESSIONAL SUMMARY

​A skilled Customer Support &
StarTek, M.P— Senior Executive (Operations) Relationship specialist having
February 2021- August 2023 hands-on experience with
● Maintained customer satisfaction with forward-thinking working in a pressure-filled
strategies focused on addressing customer needs and resolving environment to ensure a high
concerns. level of customer satisfaction
● Helped 100+ customers every day via chat, call, and email, on and performing several tasks
average, by approaching conversations with a positive attitude including resolving
and focusing on customer satisfaction. complaints, providing
● Actively participating in team meetings and assisting team guidance, answering queries,
members whenever they require any assistance or guidance. and troubleshooting issues.
● Identify and escalate priority issues to the Team Leader and Ops
Team for justified resolutions.
● Educating current and potential customers with product and SKILLS
service information to maintain client relations.
Proficiency in MS Word, MS
Excel, MS Powerpoint, and
Amazon India, M.P— CSA (Voice)
other MS Office suites.
JUNE 2020 - January 2021

● Dealt with more than 60 customers every day over voice calls Great at editing videos and
while focusing on solving their problems. generating basic graphics.
● Helped and assisted team members, and motivated them to ​Excellent at stress
achieve team goals combinedly. management and maintaining
● Enhanced overall customer satisfaction feedback by providing client relations.
effective solutions on a regular basis.
Problem-solving abilities
coupled with critical thinking
Vikram Publications, M.P— Sales Representative
skills.
FEB 2017 - JAN 2019
Great leadership skills for
● Generated leads for a medium-sized shop for B2B as well as B2C
leading team meetings and
sales.
gathering input for
● Served clients and fixed regular meetings to seed new business
resolutions.
opportunities.
● Monitored and managed sales data to focus sales efforts in the
appropriate direction.
● Created MIS report to update the management about the LANGUAGES
individual as well as team performance and analyzed the client
English, Hindi, and Urdu
data to foster development opportunities.
ACADEMICS HOBBIES & INTERESTS
Institute of Professional
Education and Research Institute, Traveling to new and familiar
MP- M.B.A APRIL 2019 places.

Barkatullah University, MP - B.COM Reading fiction as well as

May 2015 non-fiction books.

Exploring informative items

while surfacing the web.

“I hereby declare that all the information furnished above is true to the
best of my knowledge and belief.”

M. SAAD KHAN

Bhopal, M.P.