NKANANG ROSE IME

Mob: +233532470937 /+233 204 487182 / Email: roseime92@gmail.com

Beside Right Way International School, Suncity-Global, Adjei kojo, Tema_ Motorway.

PROFESSIONAL SUMMARY
A well-disciplined individual who provides well rounded customer service, with strong
communication skills and intent to provide the best service for the improvement of the
organization. I welcome new challenges and I am thrilled about new learning opportunities.

WORK EXPERIENCE

Real Time Specialist

MAJOREL GHANA April 2023 – January 2024
STANDARD FOCUS GHANA LIMITED May 2022 – March 2023
Main Duties

● Oversee call center volumes and agents, ensuring adherence to schedules and accurate
use of Not Ready codes. Generate intraday reports for senior management and other
stakeholders.
● Approve real-time offline requests, administer intraday schedule changes, and address
issues as they arise to maintain efficient operations.
● Maintain open communication with peers and business partners to ensure high-quality
and timely completion of work requests, supporting overall business objectives.

Data Entry Personnel/Customer Service

PLASPACK INDUSTRIES LIMITED March 2018 – January 2021
CORNERSTONE INSURANCE PLC June, 2017 – October, 2017
ALPHA FEMMME U March. 2017 - June 2017
Main Duties

● Prepared source data for computer entry by establishing data priorities and properties,
Compiled, sorted, and prepared source data for computer entry, ensuring accuracy by
reviewing and resolving discrepancies using standard procedures. Processed and input
customer and account information, adhering to specific data program techniques, while
maintaining data integrity by verifying and purging duplicated entries.

EDUCATIONAL BACKGROUND
Institution: Chartered institute of Human Resource Management - Ghana
Qualification: CIHRM
Date: Ongoing

Institution: Wisconsin International University College, Accra, Ghana

Qualification: BA, Human Resource Management
Date: 2011 - 2014

SKILLS:
● MS Office proficient

● Effective use of initiative mind

● Goal-oriented

● Top notch communication & Interpersonal skills

● Excellent time management skills

● In-depth problem solving skills