SS

SAMIKSHA SAPRA
samikshasapra59@gmail.com | 0447255107 | Tarneit , VIC 3029

Summary
Dedicated and empathetic Customer Care Representative with interpersonal skills
exceptional customer service and resolving issues promptly. Skilled in active listening, problem-solving, and
effective communication. Seeking an opportunity to contribute my expertise to a dynamic team and enhance
customer satisfaction.
Skills

Ability to remain patient and composed under pressure. Strong problem-solving and conflict resolution abilities.
Multi-tasking and time management skills. Active listening and empathy towards customer needs.

Experience

Assisted customers via phone, email, and live chat to address inquiries, resolve issues,
Raine and Horne and provide product information.
Port Melbourne Demonstrated strong product knowledge to guide customers in making informed
04/2023-09/2023 purchasing decisions.
Effectively managed and documented customer interactions using CRM software, maintaining accurate
0401856193 records.
EuropCar- Conducted follow-up calls to ensure customer satisfaction and gather feedback for
Currently continuous improvement.
working since Addressed concerns quickly to improve customer experience and escalated
10/2023. issues to management for resolution when necessary.
Conducted follow-up calls to ensure customer satisfaction and gather feedback for
continuous improvement.
Promoted high customer satisfaction by resolving problems with
knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support
or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively
diffused tense situations.
Developed strong customer relationships to encourage repeat business.

Education and Training

MASTERS IN DATA SCIENCE

LA TROBE UNIVERSITY, MELBOURNE
Expected in 06/2025