Prerna Passionate about promoting lasting customer satisfaction by delivering

top-notch service and unparalleled support. Proficient in customer

Bhosale service best practices and related options. Effectively drives revenue
with skilled promotional and problem-solving abilities.
Customer Service

Work History
Contact

Address 2020-10 – Customer Service Associate

Pune, MH, 411040 2022- 09 Amazon, Pune, Maharashtra
 Working as a Customer Service Associate (CSA) at
Phone
Amazon since October 2020.
+91 9762247411
 Handle calls and emails.
E-mail
 Help customers log in into their account.
prernabhosale19@gmail.co
 Help troubleshoot any errors on customer accounts.
m
 Process refunds, report unauthorized transactions as
WWW fraudulent.
https://zety.com/profile/prer  Locate orders and help customers place
na-bhosale/180 replacement orders or with a refund.
 Help place orders and answer all account related
queries.
Skills
 Customer Solutions Agent 2 at PayPal.

Account management  Troubleshooting account related issues for

customers.
Excellent  Re-set password, login issues, cashback related
issues.
Order fulfillment
2019-11 - Customer Solutions agent
Excellent 2020-03 PayPal , Bangalore, Karnataka
Good listening skills  Handle calls, chats and emails.
 Helping customers with filing disputes, chargebacks,
Excellent refunds and withdrawals.
 Manually raising cashbacks.
Creative problem solving
 Helping customers set up an account and answer all

Excellent account related queries.

 Provided excellent customer care by responding to
Call center operations requests, assisting with product selection and
handling ordering functions.
Excellent
 Increased efficiency and team productivity by
Fraud detection and promoting operational best practices.
prevention
2017-09 - Fraud Recovery Analyst
2019-10
 Excellent
JP Morgan Chase & Co., Bangalore, Karnataka
Online chat  Deep dive into each transaction reported as fraud.
 Determine the liability of the funds provided by the
Excellent
bank to the customer for every charge.
Complaint resolution  Guiding a customer how to block their card, finding
a transaction on their account, troubleshooting
Excellent application login and password issues.
 Reaching out to the customer to understand why a
Inbound call resolution
transaction is fraud.
Excellent  Reaching out to the merchant to gather information
on the charge.

2016-05 - Customer Service Executive

2017-06 Mphasis, Pune, Maharashtra
 Worked with Zurich Insurance from May 2016 to June
2017.
 Claims handler for Zurich Motor Insurance.
 Set claims on behalf of Zurich Insured's.
 Dealing with other insurance companies regarding
the claims.
 Roles involved in claims reviews, investigations and
set-ups.
 Determining and stating fraudulent claims.
 Helping customers with their premiums and finding
the best policy suitable for each customer.

2015-06 - Teacher
2016-03 Rosary High School, Pune, Maharashtra
 Made lesson plans and conducted tests regularly to
evaluate the progress of students.
 Helped students with revision of previous day
curriculum.
 Monitored the progress of every child closely and
made amendments in the style of teaching
wherever required.
 Communicated frequently with parents, students
and faculty to provide feedback and discuss
instructional strategies.
 Planned and implemented integrated lessons to
meet national standards.
 Education

2017-09 - Post Graduate Diploma: Human Resources

2018-08 Management
MITSDE - Pune

2015-06 - Bachelor : English And Economics

2016-05
PMET College - Pune

2011-06 - Bachelor of Commerce : Banking And

2014-05
Finance
Vidya Bhavan College of Commerce - Pune