JAIA CROSSLEY

 
Baton Rouge, LA 70817 | C: 225-931-7119 | jaiacrossley@gmail.com

Summary

Promote customer loyalty and drive sales by managing efficient, service-oriented cashier teams. Experienced
trainer, mentor and problem-solver with good multitasking and conflict mediation skills. Always ready to take
on any operational or customer challenge.

Skills

 Merchandise stocking  Hard-working

 Loss prevention  Verbal/written communication
 Store opening and closing  Customer relations
 Payment processing  Microsoft Office
 Customer service  Training and coaching
 Opening and closing procedures  Accurate money handling
 Employee engagement and motivation

Experience

Cashier Team Lead 05/2018 to 07/2019

Chick-Fil-A Inc. Baton Rouge, LA
 Assisted with training new cashiers and customer service team members to increase speed of
onboarding.
 Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent
customer service.
 Drove sales and add-on purchases by promoting specific item options to customers.
 Built and maintained productive relationships with employees.
 Maintained high productivity by efficiently processing cash, credit, debit and voucher program
payments for customers.
 Worked closely with front-end staff to assist customers.
 Contributed abilities during heavy work periods and to cover missing employees to uphold strong
service levels for customers.
 Greeted customers promptly and responded to questions.
 Trained and mentored new cashiers to maximize performance with skilled, efficient and
knowledgeable team members.
 Learned roles of other departments to provide coverage and keep store operational.

Education and Training

High School Diploma 05/2020

Woodlawn High School Baton Rouge, LA

Activities and Honors

 Member, National honors society and beta culb (2017 - present)
 Member, Track and field
 Graduated Cum Laude with 3.8 GPA
 Attending Louisiana State University (Fall 2020)