56 Cloverleaf Cir

Mia Cruz Brentwood, CA 94513

(707) 656 - 9969
Seeking position as a radiology technician in a competitive hospital miaarose8@gmail.com

Seeking employment in the radiology medical field. Excellent people skills, EDUCATION
competent crew member with over five years in Customer Service Representation
and a reputation for great attendance. Skilled on Microsoft office applications Los Angeles Pacific
such as Word, Excel, and PowerPoint. Strong interpersonal, written, and verbal
University, Los Angeles, CA
communicative skills. precise anatomical, physiological, and pathological
knowledge on top of statistical analysis and data management. Intermediate — Bachelor’s degree in
Spanish speaking and writing. detail-oriented, remarkably organized, and always Health Science
express initiative.
SEP 2020 - PRESENT
EXPERIENCE
Benicia High School,
Grand Hyatt SF, San Francisco, CA — Front Desk Agent Benicia, CA — High School
Diploma
AUG 2021 - PRESENT
JUN 2020
- Enhanced guest experience at check-in/check-out by
engaging in conversations, provide complimentary add-ons to
SKILLS
amplify their stay, communicate with them throughout the
stay to ensure they are satisfied
​Customer Service
- Cultivated, processed, and posted payments, troubleshot card
issues, managing financial records ​Verbal & Written Communication
- Review guest complaints, addressing issues as they arise and
​Management
discover ways to prevent reoccurrence, ensured guests receive
their special requests and provided recommendations ​Inventory and supply management
​Cash Handling
Chipotle Mexican Grill, Fairfield, CA — Service ​ ecruiting, onboarding and
R
Manager training

SEP 2018 - JUL 2021 ​

REFERENCES
- Recognized opportunities to amplify business revenue by
evaluating daily sales reports and comparing it to employee Santiago Velez
labor summaries, aiding in-the-moment staffing decisions. Assistant Front Office Manager
- Facilitated team through routine operations and unexpected Grand Hyatt Union Square, San
challenges such as short staffing or abnormal customer
Francisco, CA
requests during rush hours.
(786)760 - 1812
- Accelerated customer satisfaction by accepting customer
complaints and resolving issues such as incorrect orders or
refunds. Jocelynn Tiburcio
Food and Beverage Manager
Olive Garden, Pittsburg, CA — Server Grand Hyatt Union Square, San
Francisco, CA
SEP 2021 - AUG 2022
(707) 853 - 0001
- Enhanced individual student strengths and objectives through
interactive learning modules and tutoring lesson plans.
- Cultivated positive reinforcement techniques, encouraging and Genevieve Danganan
motivating students. Front Office Manager
- Developed additional teaching material, incorporating practices
Hyatt Place San Francisco, 94107
into student’s curriculum, furthering and improving student
(707)342-9976
comprehension.