JIMMIE

MCLAUGHLI
N
PROFILE WORK EXPERIENCE
Assistant Hotel Manager with a warm and Assistant Hotel Manager
friendly demeanor always! Skilled at conflict ABC Hotel, Palm City, Florida
resolution. Team builder who is acutely 2017–Present
attentive to employees’ and guests’ needs. Supervise hotel staff. Improve staff performance through training, attention to detail
Punctual problem solver and avid multitasker. and empathetic problem-solving methods. Assist with the preparation of staff
Track record of being an essential part of the assessments. Resolve staff and guest conflicts in a professional courteous manner.
management team and instrumental in Inventory and order business supplies. Responsible for guest billing and settling
providing effective solutions that produce payment disputes. Admin tasks as needed including bookings, check-ins, answering
immediate impact and contribute to the phones, responding to email and social media inquiries.
establishment’s long-term success.
Assistant Hotel Manager
XYZ Club, Sunny, Florida
2014–2017
CONTACT Supervised and trained hotel staff and resolved staff conflicts. Daily financial
reporting. In charge of guest database and stays schedule. Point person for corporate
PHONE: client relations and reviewing guest feedback posted online. Worked with marketing
716-555-0100 team on campaign to increase guest bookings. Assisted accountant with accounting
tasks. Handled in-person guest complaints.
LINKEDIN:
www.linkedin.com/in/j.mclaughin
EDUCATION
EMAIL Bellows College
(716) 555 - 0100 June 2012
Bachelor of Science in Hospitality Management
ACTIVITIES AND INTERESTS
Surfing KEY SKILLS AND CHARACTERISTICS
Scuba diving
Snorkeling  Budget Management
Craft beer  Excellent listener
Travel
Great food  Friendly, courteous, and service oriented
Food pantry volunteer  Poised under pressure
 Staff Training & Coaching
 Recruiting and Hiring Talent
 Quality Assurance
 Solid written and verbal communicator