Kunal Vijay Nalawade

Back Office Operations

A dedicated and highly organized professional with an extensive working experience of five years with some of
the reputed companies, worked within multicultural environment. Specialized in digital marketing, inbound Personal Info
calling, queries handling and customer service with the ability to manage major tasks and provide 100% results. Address:
Holding bachelor’s degree and professional certification in digital marketing from recognized University. Looking 1st Floor Room No.3, Om
forward to work in an organization that recognizes my true potential and provides me sufficient avenues for Prakash Niwas, Padwal Nagar,
professional growth. Thane 400 604

Phone:
Experience +91 8286123699
Jun 2019 – Customer Service Executive
Email:
Till Date Dezyre Advertising, Mumbai
kunalnalawade3113@gmail.com
 As a Customer Service Executive, responsible to manage inbound call and clients
website advertising and e-commerce.
 Responsible to manage e-commerce website.
 Manage the advertising part of the company.
 Authorize to resolve the queries of the customers. Skills
 Responsible to manage/ handle payment gateways and prevent the chargeback.
Good Communication
 Coordinate with courier company for smooth and accurate delivery.
Problem Solver
Motivating Team Members
Jun 2016 – Customer Service Executive
Assertive & Adaptability
Jan 2019 Procaccia, Mumbai
Negotiation
 Responsible to attend the inbound calls and manage the e-commerce activities.
Team Management
 Managing a team of representatives offering customer support. Overseeing the
Honest & Hard working
customer service process.
Results Oriented
 Resolving customer complaints brought to attention.
 Conducting quality assurance surveys with customers and providing feedback to
the staff.

Education Software

2021 Bachelor’s degree in Commerce from Yashwantrao Chavan Maharashtra Open University Microsoft Office (Word, Excel,
PowerPoint)
2011 Higher Secondary Certificate (Science) from Dhyansadhna College Internet Browsing
Canva
2007 Senior Secondary Certificate from SBM Padwal School Digital Marketing

Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages

English
Hindi
Marathi